USB Ports not functioning properly

Hi there,

I have a Toshiba Laptop 1.86Ghz with Windows 7, 32-bit with 2 GB ram.

I recently had a new CPU installed in my computer. When I got my PC back, my 2 USB ports don’t function properly anymore.

The main problem seems to be with my USB Internet modem. (HUWAEI Mobile Connect)

Firstly I checked that the Modem works fine on other computers. I have all the latest drivers installed on my laptop for this modem.

What happens is the following: I put my modem into USB slot 1, and it works for 5 minutes, then disconnects on its own. Then it would work for 30 minutes, and then disconnect on its own, etc.

Worst happens when I put it in USB slot 2, it only connects for a few seconds, then disconnects.

I also cannot put any other items such as a USB memory stick or USB cable into one USB port while the Modem is in another slot. It simply doesn't function.

IN SHORT, I can only use one USB port at a time if I use my Internet Modem, and then my Internet Modem doesn’t even function properly. I can however, use both USB ports if I use other items such as a memory stick or USB cable for printer, other devices. Then the USB porst work fine.

Any help is appreciated. THank You!

Layback Bear said:

You were asked a long time ago to fill in your specs and you still haven't.

Laptop screen freezes constantly / screensaver doesn't run

We need your system specs.

System Info - See Your System Specs

Your system specs now are this; which tell us nothing.

OS don't know

Apologies for that. I updated most of my System Specs. Just don't know where to find the PSU, CASE and COOLING information.

Boozad said:

We're the closet drivers installed for the new CPU? Open Device Manager and expand the Universal Serial Bus section to see if there are any there. Post a screenshot of Device Manager with the USB section expanded.

I honestly don't know. I have no way of getting in contact with the guys who installed the CPU.

Hey, your picture doesn't display.

Follow Screenshots and Files - Upload and Post in Seven Forums please.

gokay said:

hey, your picture doesn't display.

Follow Screenshots and Files - Upload and Post in Seven Forums please.

Boozad said:

My last post was meant to say chipset drivers not closet drivers. iPhone autocorrect strikes again.

Yes, it is the 965 Express Chipset family from Mobile Intel. They are correctly installed.