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Windows 7: W7 won't recognize 2nd HD

08 Nov 2009   #1
brucemc777

 
 
W7 won't recognize 2nd HD

I have seen a number of similar posts, but no particular solution as of yet, and some things here might differ - here are the circumstances:

BIOS recognizes the second HD.

When I try Explorer or Drive Management through W7, it says that Windows can not access the disk.

If I run X-Tech SetUp Pro and am using the folder selector for a setting, it sees and I can select any folder on that drive I want to, which is running under W7!!!

Directory Opus also will not read the drive, though like Windows Explorer and the driver management utility, it shows it there.

When I reinstalled WXP Pro, it had no problem reading the drive.

Reload W7, and I am right back to everything saying the drive is there, X-Tech reads it fine, but Windows Explorer, Windows Drive Management and Directory Opus all can't read it. Though they all read the primary drive, it's twin. Everything says it is OK - Hardware Mgr says it is installed and working fine, every tab and option shows everything should be working without a problem.

The key has to be in the fact that X-Tech, running under W7, reads it fine, but under the same OS Windows Explorer and Directory Opus can not read it, but what that means is above my head so I ask all of you, what the heck is going on???


My System SpecsSystem Spec
.
08 Nov 2009   #2
Adrian

 

Quote   Quote: Originally Posted by brucemc777 View Post
I have seen a number of similar posts, but no particular solution as of yet, and some things here might differ - here are the circumstances:

BIOS recognizes the second HD.

When I try Explorer or Drive Management through W7, it says that Windows can not access the disk.

If I run X-Tech SetUp Pro and am using the folder selector for a setting, it sees and I can select any folder on that drive I want to, which is running under W7!!!

Directory Opus also will not read the drive, though like Windows Explorer and the driver management utility, it shows it there.

When I reinstalled WXP Pro, it had no problem reading the drive.

Reload W7, and I am right back to everything saying the drive is there, X-Tech reads it fine, but Windows Explorer, Windows Drive Management and Directory Opus all can't read it. Though they all read the primary drive, it's twin. Everything says it is OK - Hardware Mgr says it is installed and working fine, every tab and option shows everything should be working without a problem.

The key has to be in the fact that X-Tech, running under W7, reads it fine, but under the same OS Windows Explorer and Directory Opus can not read it, but what that means is above my head so I ask all of you, what the heck is going on???
Hello Bruce and welcome to windows 7 forum, sounds like there is no letter assigned to the new hard drive. Would you please go to My Computer and right click on it and go to Management, in the console look for drives and double click on it, You may see the new drice as 0, in which you will need to add volume to it and then assign a letter to it.

Adrian
My System SpecsSystem Spec
09 Nov 2009   #3
brucemc777

 
 

I hate to have to say it, but not only has it a drive letter, but I also tried changing the drive letter to see if that would make a difference, but not! I also tried plugging the SATA cable in another portr, but that also was useless - still a drive that W7 won't access. When I access it through X-Tech (running under W7), it sees it under the drive letter I assigned to it!!!
My System SpecsSystem Spec
.

09 Nov 2009   #4
brucemc777

 
 

Also, I should have written "Xteq Systems X-Setup Pro" instead of "X-Tech"!!!
My System SpecsSystem Spec
10 Nov 2009   #5
Adrian

 

Quote   Quote: Originally Posted by brucemc777 View Post
Also, I should have written "Xteq Systems X-Setup Pro" instead of "X-Tech"!!!
Hi Bruce did you add volume to the drive?
My System SpecsSystem Spec
11 Nov 2009   #6
brucemc777

 
 

Thank-you, Adrian. I am not certain what you are asking me. I can tell you that the drive has roughly 180GB of data on it that was just as accessible under WXP Pro as was the 0 (first, or "master" drive), and that the entire folder "tree" structure can be seen when I use X-Setup Pro. I also have everything intact when I revert back to XP Pro by re-installing XP Pro and running that instead. When I re-install W7, the exact same problem and conditions are replicated. I have asked the folks at X-Systems for any clue, and Western Digital - I am anxiously awaiting their responses!
My System SpecsSystem Spec
11 Nov 2009   #7
Adrian

 

Quote   Quote: Originally Posted by brucemc777 View Post
Thank-you, Adrian. I am not certain what you are asking me. I can tell you that the drive has roughly 180GB of data on it that was just as accessible under WXP Pro as was the 0 (first, or "master" drive), and that the entire folder "tree" structure can be seen when I use X-Setup Pro. I also have everything intact when I revert back to XP Pro by re-installing XP Pro and running that instead. When I re-install W7, the exact same problem and conditions are replicated. I have asked the folks at X-Systems for any clue, and Western Digital - I am anxiously awaiting their responses!
Hang on for a minute I need to look at my DM
My System SpecsSystem Spec
11 Nov 2009   #8
Adrian

 
Disk manager

Bruce can you perform a screen shot of your disks?
Attached is what it looks like on my system


Attached Thumbnails
W7 won't recognize 2nd HD-disk_manager.jpg  
My System SpecsSystem Spec
12 Nov 2009   #9
brucemc777

 
 

At the request of the folks at Western Digital I reinstalled W7 yesterday and checked the DM info, sent it all to them, and then they responded "It is an OS problem so contact them"... Real impressive. Especially since I told them in my initial contact the drive works under WXP Pro and not W7. I used to have a rule never to buy Western Digital because when I managed corporate computers prior to getting a real IT person onboard, WD drives were the only ones that I constantly had problems with. They are not doing anything to improve their image (These drives came with the system).

Anyway, I think I did take a shot of that page, but as it will take me longer to figure out how to attach it (especially if I have to do any changing of resolutions or the like), I will send here what I sent to WD yesterday, which was most of what I believe important from that and a couple other tabs. Note that HD2 - Disk 1 - is the problem drive and is identical to the primary, Disk 0 -

Disk Management:

HD2 (D:)
186.31 GB NTFS
Healthy (Active, Primary Partition)

Disk O
Basic
186.31 GB
Online

Disk 1
Basic
186.31 GB
Online

When I select it and click (open) I get a window with the title: Location is not available. The error statement is: D:\ is not accessible. Access is denied.

Used 125
Free 61.2
Compression was on, I unchecked it.
Tools:
Ran checkdisk - found some errors and fixed. Details showed nothing of note, but I saved a screenshot of it.

Device properties: This device is working properly
Location 1 (Channel 0, Target 1, Lun 0)

So usage is being shown, tools like checkdisk run on it, but when I go to display it I am told Windows can not access it. Yeah, right...

p.s. Can you point me to a resource that will tell me what I need to do to include screenshots?
My System SpecsSystem Spec
12 Nov 2009   #10
Adrian

 
Make a Screenshot

Good morning Bruce, here is how you make a screenshot.
  • When viewing an image with your browser and you want to make a capture use the "prt_scr" key on the upper right of a qwerty keyboard. (see attached keyboard image)
  • When you touched the prt_scr key you saved the image to a clipboard.
  • If you don't save the image to a file format you will lose it.
  • Using a foto capture program, my choice is Microsoft Paint you can pull the image from the clipboard and edit/manipulate the image and save it to jpeg,png, or bitmap (see image)


Attached Thumbnails
W7 won't recognize 2nd HD-keyboard4.jpg   W7 won't recognize 2nd HD-paint.jpg  
My System SpecsSystem Spec
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 W7 won't recognize 2nd HD




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