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Windows 7: Windows can't read or write DVD

19 May 2015   #1

Windows 7 Home Premium 64 bit
Windows can't read or write DVD

My computer has suddenly and without warning become unable to read or write a DVD on either the built-in player or an external one, both of which behave identically. When I try to open a DVD which plays perfectly on my laptop, I get a screen showing files ready to be written to disc with a file named "desktop.ini" on it. When I try to write to a DVD I get a message that "Windows was unable to complete the format". As I said, I get the same results on both DVD players which pretty well rules out a hardware problem. I would do a system restore, but in a classical catch 22, windows refuses to open system restore even when the computer is booted in safe mode. No improvement after running the SFC/Scannow command or scanning with Regcure Pro. Deep scans of my computer with both Avast and Malwarebytes have failed to find any virus. Hoping to avoid a full reinstall of Windows, any help would be greatly appreciated.

My System SpecsSystem Spec
19 May 2015   #2

Win-7-Pro64bit 7-H-Prem-64bit

Hi and welcome to SevenForums,
If you haven't already see if this does anything,
VLC media player can usually play any dvd have you tried it ?
My System SpecsSystem Spec

 Windows can't read or write DVD

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