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#1
Hard drive problem, and can't access externally - what to do?
OK, I'm having a hard drive problem I've never encountered before and... well, I haven't been very diligent on my backups (it has been 6 months), so I'm very worried I may lose some valuable files. I'm hoping someone here can help me.
BACKGROUND: I have an HP dv6 laptop computer running Windows 7 that was working fine for a couple of years. Then, all of the sudden without any warning, I started to experience a peculiar hard drive behavior. Upon launching a program (3rd party or Microsoft), the hard drive would become completely busy, causing the whole system to be sluggish and apps to not respond. The drive would make a series of clicks and access sounds in a certain pattern that repeats every 2~3 seconds. Same exact pattern, over and over. Then after a while, it would subside. Yet, it would repeat again and last longer. I was able to run diagnostics on my drive and everything checked out. I even booted up in a special HP BIOS diagnostic where it could check the hard drive -- no errors found. I ran Malware Bytes, but it turned up nothing significant. I booted up in SAFE mode, still same problem. I posted about it, but couldn't get any advice that helped.
OK, I figured there must be a bad driver somewhere that was caused by a Windows update, so I decided to roll back to an earlier checkpoint. Well... BAD MOVE. The rollback worked, but it made things worse. Now I was getting this hard disk access loop DURING BOOT UP, which didn't happen before. Well, that right there informed me that this is a hard disk issue.
Now, if I do boot up there is a short period of time after the desktop initializes where I can launch Windows Explorer and see folders/files. I can even copy some files from C drive to D drive. So the drive seems OK to a degree.
MY PROBLEM: I take the drive out and mount it on a USB 3.0 SATA III adapter, attached to my Windows 8 computer. However, it does not see the partitions as something readable. It comes up with 3 partitions and sees them as RAW. I cannot get permissions.
So I'm perplexed... The only thing I can think of is that maybe my hard drive is encrypted? Is there any way I can check? This is not a work laptop. It is personal. And I don't recall setting up any encryption on it.
MY OTHER PROBLEM: OK, I can boot up into Safe Mode command prompt... and from there I'm able to copy files to a USB drive, in between these long drive accesses (it still happens). However, it won't recognize my 16Gb USB drive. I can only use my 2Gb one. While I was able to pull off a few important smaller documents, I have some video media that I *really* want to rescue. I can't do it with a tiny USB drive. Is there some other mode I can possibly try? Is there any way to get a multi terabyte external drive to be recognized in this mode?