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"Devices & Printers" Completely Hangs - Nothing Appears
Good morning. I've read an older thread that a particular installed printer does not appear in Devices & Printers. And I tried all the recommendations there. However, as the thread title states. we suddenly lost the ability to have Devices & Printers run to completion. In our case, the green line crawls across the dialogue box, but never completes and the box remains empty.
I've attempted the suggestions in Services to set Bluetooth to Start and Automatic. I also made sure the same was true for the Print Spooler. I then attempted to uninstall the printer drivers, but there's a problem with that, too. Though the system acts as though it's trying to remove the driver, it never does and I'm unable to uninstall any of the other HP printer drivers.
On top of that, I'm unable to print to the XMS printer. I've tried, but it hangs the page and I'm forced to end the process. In Device Driver, the printer which is an HP Officejet 6500 E709, does appear when I select, "View - Hidden Items."
On Thursday 7/23/15, I allowed the latest "critical" Windows update to install with the hope that it might correct the error. Nada! So I've basically run out of ideas as what else I can do, short of resetting Windows. I'd truly appreciate any help or advice.
Thanks & Enjoy your weekend.
SG