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Need help on getting a external HDD to recognize on a PC!
I sold my Western Digital My Book External Hard Drive to someone & they can't get it to work.
I used CCleaner to wipe the drive & tested it with 'Hard Disk Sentinel' before selling it & it checked out fine before I shipped it out.
Here is the test results of 'HD Sentinel' gave the HDD before I sent it
The buyer is saying his PC isn't recognizing the drive, under My Computers.
He claims to have tried, in Device manager, on updating the drivers & selected to uninstall & reinstall it, but say's it didn't do anything.
Also in the Device manager, he tried to make the Drive active or to select/change drive paths/letters, but those options are greyed out.
This is what it looks like in his Device & Printers page
right clicking & going into properties goes to this
When he right clicks on 'My Computer' & selects 'Manage',this is what it looks like
This is what it looks like when he opens Device Manager
Why won't the drive appear under his My Computer, even though it shows up under Device Manager & under Devices & Printers?
I been searching the past week on External Hard Drives not being recognized by PCs topics & every solution I told him to do hasn't worked.