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Windows 7: Laptop harrddrive problem

12 Aug 2015   #1

Windows 7 Home Premium (x64) SP1
Laptop harrddrive problem

I have a HP laptop. Earlier today when I was using my Hp laptop there are some sudden error boxes pops up and my windows freezed. I have to force restart by pressing the power button. Upon restart I run a test with the Seagate test tool. It failed the Long generic test but SMART and short tests.

I further tried to run the chkdsk tool in the windows system, It seemingly much slower than before and halt at certain places while hearing clicking sound from the hdd. I am unable to complete the check procedure so I stopped it. I am trying to backup everything I can now.

This laptop has been used for more than 6 years, so I guess the drive is failing. However, is there a certain way to pin point which part of hdd is failing?

My System SpecsSystem Spec
13 Aug 2015   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Not really mate as there are so many internal moving parts in a spinner which I am assuming this drive is. For example there is a spinning platter/s, the read / write arms the bearings these sit on, the surface of the platters, and the electronic circuits that control the drive. There is also no way of taking it apart and repairing it yourself because you need a totally particulate free environment to do anything in that manner. In any case the cost of a new drive would be the tiniest fraction of the cost of getting a lab to do it for you.

I would suggest before it fails completely you clone it to a new drive - preferably an SSD if you can afford one using say Macrium free (what I use) if the drive is really bad then I use a Ubuntu OS boot up system to retrieve the important data one needs.
See this


Make a bootable Ubuntu disk

Set the BIOS to boot from the optical when themachine boots it will show you a screen with TRY or INSTALL >select TRY not INSTALL

When it is finished - it takes very little time youwill get a screen like in the pic .

Open the drive you want > User and dig downuntil you get to the data / settings you may be able to copy / paste thematerial you want to an external source or other installed drive doing this.

I am not sure if it will but I have recovered tonsof data etc using this method both on "dead" or just plain drivesthat you cannot get data from using Windows.

You may even need to use another machine to do this with the adaptor I have attached a pic for

Now this of course means that if the drive fails you have lost the OS you have installed if that original drive does fail and you will need to reinstall on a new drive from an OEM or use this tutorial and the ei.cfg removal tool that is in it
Clean Reinstall - Factory OEM Windows 7 it is fiddly but doable using borrowed Windows media DVD

Attached Thumbnails
Laptop harrddrive problem-ubuntu-screen-x2.png  
Attached Images
Laptop harrddrive problem-usbsata.png 
My System SpecsSystem Spec
13 Aug 2015   #3

Windows 7 Pro 64 bit

Hard drive clicking is often caused by failing or damaged read write heads. The problem with damaged heads is that this frequently causes damage to the disk platers where the data is stored. In that case it is very important that you make a backup of your data ASAP. Any software that scans the disk for diagnostic or attempted repair procedures is likely to make the problem worse and compromise your ability to recover your data. In some cases repeated data recovery attempts resulted in so much damage that even professional data recovery was impossible.

Of course the best time to backup data is before problems develop. Waiting until you have problems may be too late as many drives fail with no warning or apparent cause. All files of any importance should have at least one backup copy while files of particular importance need 2 or more backup copies. Backups do fail and likely as not this will not be noticed until they are needed.
My System SpecsSystem Spec

13 Aug 2015   #4

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Yep LMiller has just reiterated basically what I was saying. Back up ASAP an image would be the best if not then data to sticks / drives.

Once you have done that to look for any damage to the platters for example use this Best Free Partition Manager for Windows | MiniTool Partition Free and surface test the drive see my pic - takes a while but will pick up platter damage

Attached Thumbnails
Laptop harrddrive problem-mini-tool-surface-2.png  
My System SpecsSystem Spec
15 Aug 2015   #5

Windows 7 Home Premium (x64) SP1

Thank you for the responds and helpful tips. :)

I will try out the tools suggested. Thanks again.
My System SpecsSystem Spec
15 Aug 2015   #6

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Ok will await with baited breath and don't forget the Ubuntu if the drive does go south in the meantime - I have recovered data form "dead" drives that is as long as they are spinning and not smoking.
My System SpecsSystem Spec

 Laptop harrddrive problem

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