Can print from server, but not from clients


  1. musik7
    Posts : 10
    Windows 7 Enterprise 64 bit
       New #1

    Can print from server, but not from clients


    Hello, I am in the IT dept in my company, and I am having trouble figuring out how to fix a printer issue. One of our locations recently had their Ricoh printer swapped out for a newer Ricoh, and now nobody can print to it. If they try to print from an application, it will crash the application, and a test print will fail as well. I am however able to print a test page from the server that the printer is shared from.
    I have tried the following so far:
    - Removing the printer from a client PC and adding it again
    - Manually removing the print driver and reinstalling it
    - Reinstalling the drivers on the server using an updated Universal Print driver from Ricoh's website

    Thanks in advance for any suggestions anyone has.
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  3. cyclops
    Posts : 543
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       New #2

    Call 1-800-33R-ICOH
    Installing tech should had made sure it was functioning before leaving.
    Most likely causes are usually related to authentication
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