Printer suddenly not recognised anymore!


  1. Angus94
    Posts : 67
    Windows 7 Professional x64 (6.1, Build 7601)
       New #1

    Printer suddenly not recognised anymore!


    Hello all,
    for some unknown reason our Canon MG5150 InkJet Printer doesnt get recognized by any of the computers or laptops in our house. i have re-installed the drivers on several of those pc's but its had no effect.

    during the driver install the software fails to detect any device. but any other time you plug the usb cable in a message box appears saying USB Device Not Recognized.

    i recently bought a new pc tower, using win7 Pro and 64bit system with 32GB ram, i downloaded the 64 bit drivers for the printer from the Canon website but even that gets the same errors when installing the drivers.

    my 10 year old son was printing stuff off about 3 weeks ago and since then we've had this problem. ive even tried searching for ways to reset the printer back to factory defaults but had no luck with that either.

    can anyone give me some advice as to how to fix this issue.

    cheers
    Attached Thumbnails Attached Thumbnails Printer suddenly not recognised anymore!-usb_device_not_recognised.jpg   Printer suddenly not recognised anymore!-test_page_print_from_w7_control_panel.jpg   Printer suddenly not recognised anymore!-64bit_driver_install.jpg  
      My Computer
    Quote Quote

  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    I don't know how much help I can be but I have some thoughts.

    Use USB 2.0 ports instead of 3.0 ports.

    Check in Device and Printer from the Start Orb and see if the printer is shown there and has a Green check mark.
      My Computer
    Quote Quote

  4. Angus94
    Posts : 67
    Windows 7 Professional x64 (6.1, Build 7601)
    Thread Starter
       New #3

    well the printer is there with the green tick, but when i unplug and plug it in again i get the 'unknown device' thats circled
    Attached Thumbnails Attached Thumbnails Printer suddenly not recognised anymore!-2015-08-31_14-26-34.jpg  
      My Computer
    Quote Quote

 

  Related Discussions
Hi, My wireless isn't working. Everything was fine until one day when I was in the middle of uploading something. Then it stopped working, and now it refuses to authenticate. Nothing happened to my computer or the router then. I'm using a TP-Link TL-WN822N USB adapter. Under Control Panel ->...
i have a seagate external hard drive that my computer no longer recognises even though it used to, i have tried all three of my USB ports and it still wont work even though they work for other things but when i connect the hard drive to my TV it is recognised and can b used so im assuming its...
I have got a problem which has occurred just few days ago. My TV could not and still cannot be recognised by my graphics card, meanwhile my monitor is working properly. I always use TV for watching movies, videos and whenever I am too lazy to get off my bed. Recently I have changed my graphics...
Printer not recognised
in Hardware & Devices

I used to have an HP printer and the PC suddenly stopped recognising it intermittantly. I had to turn off and unplug the PC (not the printer) to get it recognised. I thought it might be because the printer was getting a bit old so I bought myself a new Canon printer. Now it has started doing the...
Internet used to work fine but has always been a pain to set up. This morning I _suddenly_ had no connectivity anymore whats-o-ever, it worked fine yesterday. I've had this problem before (where suddenly the internet is gone) but this time I've been unable so far to find the culprit. I am...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 21:12.
Find Us