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#1
win 7/64 bluetooth functions all disappeared taskbar/device mananger
Hi I have a Lenovo b50-70 laptop 3 months old with a Microsoft bluetooth mouse - all working fine till the w/e. we have avg antivirus (Uptodate), plus no windows updates since 20/8. First things first we changed batteries, nana. At the moment we are unable to pair and obviously the mouse isn't working
We did note that the blutooth service was stopped so we changed to automatic and restarted, we also rebooted - no joy.
we note that the task bar icon has gone as well as any reference to bluetooth in the device manager; for example if you click on "hardware & sound" there should be a bluetooth option, there isn't.
we also went to Lenovo website and downloaded both the Intel and Realtek bluetooth drivers, but both were not "necessary".
We also looked at other posts here, and tried some Mr Fixit options none of which worked.
we also ran SFC /scannow no errors, the event logs don't show any errors other than for WMI (ID 10, fairly common).
Any constructive suggestions most welcome, please.