New
#11
With zero knowledge, how does one 'try with linux' lol
Hard Drive spins up, isn't selectable
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New #13
OK, ThrashZone gave you a very good suggestion to try and see whether Linux could see the drive. I shall go with it but in my own way - with what I am familiar with to some extent..
Don't worry if you don't know anything about Linux - neither me knows much about it. But we all use it to recover files when with the drive Windows plays truant .
Please read this post Is there any way of saving a completely unrecognisable hard drive?.
Prepare your Lucid Puppy Pendrive using Rufus. https://rufus.akeo.ie/ (If you have any data on the pendrive back it up elsewhere since all data in it will be lost when Rufus formats the pendrive and writes Lucid Puppy in it.)
Read this and try to familiarise yourself on how to use Lucid Puppy. Lucid Puppy way to recover files from a non-bootable computer In your case it will be the non-responding external drive.
With your WD external drive plugged in and the Lucid Puppy pen drive plugged in, boot your PC. Use the onetime boot menu to boot Lucid Puppy from the pendrive.
Also answer this question: Did you install Smartware on your PC? Just answer yes or no and do not install it.
If it is a problem with Smartware, CKWD will be the best WD man. So I request CKWD to standby. So also ThrashZone and GoKay to retrieve me in any difficult situation.:)
No need to be in a hurry. Do it all in a calm and composed manner. Take your time. ( I generally do not come in if it is a WD drive since these have some special problems associated with Smartware and Hardware encryption and if it comes to that I may hand you over to CKWD :). Let us see how it goes with Lucid Puppy.)
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New #14
I support Jumanji and TrashZone to try with Linux. :)
Briefly again, the idea here is to boot temporarily to another OS, one of Linux or Ubuntu even. You do that by creating a bootable flash drive, like already explained how, and installing the iso for that OS on it, again explained. When you are finished with these keep the flash drive connected, reboot, go to BIOS, set as Boot priority 1 the flash rive and it will start booting from the Linux/Ubuntu on it. These are much simpler and use simpler and lighter algorithms than Windows, thus it is often easier to access problematic drives. Try this and post back! :)
Do also change the cable. I wouldn't believe this to be a Smartware issue, though, as the drive has been connected to numerous PCs with the same unsuccessful result. If the above mentioned don't work I would say there is some kind of damage to the enclosure. :/ I hope this is not the case!
Good luck!
CK_WD
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