Help to retrieve data from WD Elements 1 TB external Hard disk


  1. Posts : 1
    Windows 7 Professional 32 bit
       #1

    Help to retrieve data from WD Elements 1 TB external Hard disk


    Hi,
    I have a problem with my external hard drive, its a WD Elements 1TB and its not being recognized by Windows (running Windows 7). I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer.
    Though the Device Manager shows the HDD under Disk drives, the Disk management shows it as Disk 1 Unknown with no driver letter and Not initialized. On clicking to initialize, it gives i/o device error.

    I have Mini Partition Wizard installed on my laptop that too does not detect any drive.

    Attached screenshots for both Disk management and Mini Partition Wizard for reference.

    Can anyone please help me to recover the data from this hard disk?

    Srinivas
    Attached Thumbnails Attached Thumbnails Help to retrieve data from WD Elements 1 TB external Hard disk-disk-management.jpg   Help to retrieve data from WD Elements 1 TB external Hard disk-minitool-partition-wizard.jpg  
      My Computer


  2. Posts : 408
    Windows 7 Home Premium x64
       #2

    Hello s23srinivas!

    I'm sorry for your problem! :/

    It looks like the WD Elements has some damage done to its partition table or perhaps surface, hence the I/O device error.

    I would suggest changing the cable of the drive with a new one, and reinstalling the device's drivers, then try again. You could also try booting into a Linux/Ubuntu Live CD and checking if you can access the drive from there.

    If these don't work the device is most probably too damaged. Still, if you would like to, you could try with data recovery software on your own. Otherwise the best solution for retrieving the data is a professional company and WD has data recovery partners in the field.

    Good luck and post back what happens! :)

    CK_WD
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:13.
Find Us