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Windows 7: WD passport not recognized

15 Oct 2015   #1

New York
WD passport not recognized

Guys I have the same problem, but I think its much worse in my case.

Please take a look!

So my WD passport is 2TB, but the Partition Recovery Wizard wasn't even able to recognize that.

What should I do to get my data back?

Attached Thumbnails
WD passport not recognized-1.png  
Attached Images
WD passport not recognized-2.png WD passport not recognized-3.png 
My System SpecsSystem Spec
16 Oct 2015   #2

Windows 7 Ultimate 64bit

Have you tried the usual troubleshooting steps? First use a very short USB cable, like 1.5 ft or less. Then try plugging it into a different XP machine/UBCD machine.

Failing that, here is something you can do as a last resort, but may void your warranty and cause data loss: take the internal drive out of the enclosure and connect it via SATA, assuming that's how it's set up.
My System SpecsSystem Spec
21 Oct 2015   #3

Windows 7 Home Premium x64

Hello CandySucker!

I'm sorry for your problem! :/

You are giving the example with Partition Wizard software, but do you actually have a problem when plugging in the external?

Try changing the cable, what happens when you plug in the external? Try a USB 2.0 port as well as USB 3.0, also try another system. Do you get an error? How does the drive physically behave (buzzing, beeping etc.), what does Disk Management show? Please post a screenshot. :)

What is the cause for the problem, what happened prior to it? Which model of the WD My Passport is this?

Please do not remove the drive from its enclosure as it will void the warranty and the interior hardware most probably works only within its original enclosure!

My System SpecsSystem Spec


 WD passport not recognized

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