Need help getting rid of second copy of my printer in device list

derekimo said:

Yes, that is the computer in that graphic.

OK, there are Intel drivers for that Mobo,

ASRock > B75M-GL

It may be easier to just post that log from the tutorial.

Well, those Intel USB 3.0 drivers are the same ones I've been installing- and installing and installing 1.0.5.235.

Still get the message. I have never gotten that message in the 4 years I've been using it.

I wonder if it is looking for something else?

When I get to the computer in question I'll try to show system information.

Once again, thanks.

GokAy said:

Are you using a USB 3 port (colored blue usually) by any chance? Can you try a USB 2 port if so?

What am I supposed to have plugged into a USB 2.0 port or USB 3.0 port. I don't think it is complaining about a device. Looks more like the computer in general.

GokAy said:

Ah, I guess I mis-read. Perhaps your chipset drivers also have some USB drivers included. Worth to check them. As a side note, I think it is best to use a USB 2 port for a printer (but that's me). :)

I'm sure I am using a USB 2.0 port.

Thanks for the post.

I am now sure that it isn't the Intel drivers that are missing because everything seems to be working fine.

I'll keep trying.

O.K. guys, here is system information

DavidE said:

Check if you have any pending print jobs.
If you do, cancel them and see if that helps.

Nothing. I've only printed a few pages with this new printer. The toner carts are 50 bucks apiece so I really take it easy on printing.

Anyway, I checked the Device and printer place and there was no mark on the computer. Just rebooted and it tried to install software for a device which it didn't know with a driver which it didn't know.

Not much help, eh?

I built this computer (and 2 others just like it) and have never experienced this before.

Once again, I find no problem with any USB device which has me stumped. Maybe I should just forget it.