Need help getting rid of second copy of my printer in device list

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  1. Posts : 1,606
    Windows `10 Professional 64bit
       #1

    Need help getting rid of second copy of my printer in device list


    Had problems with my brand new Samsung laser printer this morning and in messing around to get it working again, I have ended up with two copies of it on this list of devices.

    I can right click on the mouse and choose "remove device" and it goes away but when I go back, it is back again.

    Hopefully. someone can help me get rid of it forever.

    Yes, the printer is working fine.

    Many thanks.:)
    Attached Thumbnails Attached Thumbnails Need help getting rid of second copy of my printer in device list-samsung2.jpg  
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Try rebooting after you remove the device. (Printer)
      My Computer


  3. Posts : 1,606
    Windows `10 Professional 64bit
    Thread Starter
       #3

    Layback Bear said:
    Try rebooting after you remove the device. (Printer)
    Nope, just tried it for the umpteenth time and it's still there.

    I've Googled everything I could find and no go. That's why I am here with my hat in my hand.

    Thanks for trying to help.
      My Computer


  4. Posts : 11,424
    Windows 7 Ultimate 64
       #4

    Try removing printer driver and cable as well delete any printer icons. Reboot then clean re-install driver per manufactures installation directions to the T.
      My Computer


  5. Posts : 1,606
    Windows `10 Professional 64bit
    Thread Starter
       #5

    linnemeyerhere said:
    Try removing printer driver and cable as well delete any printer icons. Reboot then clean re-install driver per manufactures installation directions to the T.
    I'll try.

    I hate to remove the driver because I had such a hard time installing the printer software but when I get to the computer I'll give it a go and report back.

    I'm pretty sure that will fix it but I was very hesitant.

    Many thanks for the help.
      My Computer


  6. Posts : 1,606
    Windows `10 Professional 64bit
    Thread Starter
       #6

    linnemeyerhere said:
    Try removing printer driver and cable as well delete any printer icons. Reboot then clean re-install driver per manufactures installation directions to the T.
    Did it and Copy is gone. I hated to do that but at least it worked.

    NOW-I get the message "The driver for universal serial bus controller is not installed.
    Install the latest Driver for this device".

    Well, the printer is working fine and I did install the only USB program for this motherboard that I have and I still get the message.

    What exactly is that graphic in the devices and printers? If I knew, I might be able to find the driver it is wanting.

    Thanks for the help.:)
    Attached Thumbnails Attached Thumbnails Need help getting rid of second copy of my printer in device list-samsung1107.jpg  
      My Computer


  7. Posts : 17,322
    Win 10 Pro x64
       #7

    Interesting that it happened after uninstalling a printer, I see a Renesus USB driver for the Mobo listed in your specs,

    Motherboard - The world leader in motherboard design 64

    Or if you want to post this info,

    System Information File - Create in Windows

    We can see what it shows.

    That symbol is related to the message you get about the driver.
      My Computer


  8. Posts : 1,606
    Windows `10 Professional 64bit
    Thread Starter
       #8

    derekimo said:
    Interesting that it happened after uninstalling a printer, I see a Renesus USB driver for the Mobo listed in your specs,

    Motherboard - The world leader in motherboard design 64

    Or if you want to post this info,

    System Information File - Create in Windows

    We can see what it shows.

    That symbol is related to the message you get about the driver.
    That spec you see is for my main computer.

    THIS motherboard is ASRock B75M-GL.

    What does the graphic for the "sick" device indicate? That would be very helpful. Is that supposed to be the computer?
      My Computer


  9. Posts : 17,322
    Win 10 Pro x64
       #9

    Yes, that is the computer in that graphic.

    OK, there are Intel drivers for that Mobo,

    ASRock > B75M-GL

    It may be easier to just post that log from the tutorial.
      My Computer


  10. Posts : 1,606
    Windows `10 Professional 64bit
    Thread Starter
       #10

    derekimo said:
    Interesting that it happened after uninstalling a printer, I see a Renesus USB driver for the Mobo listed in your specs,

    Motherboard - The world leader in motherboard design 64

    Or if you want to post this info,

    System Information File - Create in Windows

    We can see what it shows.

    That symbol is related to the message you get about the driver.
    Thanks for the infor.

    I have never seen system information before.

    Gotta go now but "ll get back to it.

    Thanks
      My Computer


 
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