Computer with Hang if USB Devices are Plugged in


  1. Posts : 17
    Windows 7 Ultimate 64-bit SP1
       #1

    Computer will Hang if USB Devices are Plugged in


    Hi,

    I've been running into an in issue where if I have any USB devices (two 2tb external hard drives and a cablecard tv tuner) plugged in, the computer will hang on a black screen before the login screen in Windows 7 and I will have to restart. This is what I've tried so far:

    - Setting fastboot in the bios with USB support disabled
    - Disabling legacy USB in the bios
    - Changing the order of devices so that the USB devices load last
    - Switching USB ports for the devices


    If I unplug everything, the computer will start normally and I'll make it to the login screen. This was last for about a week or so and then the same issue returns. Is there something I haven't tried that might resolve this issue?

    Thanks.
    Last edited by GalacticaActual; 11 Nov 2015 at 17:25.
      My Computer


  2. Posts : 17
    Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #2

    Update to my issue:

    I started my machine without the two ext. hard drives plugged in. After logging in, I plugged them in maybe a bit too quickly and my machine acted like it was about to restart (desktop icons disappeared, task bar, etc) and then I received this BSOD:

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck F4, {3, fffffa8010a219e0, fffffa8010a21cc0, fffff80003790940}

    ETW minidump data unavailable
    Probably caused by : csrss.exe

    Followup: MachineOwner
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa8010a219e0, Terminating object
    Arg3: fffffa8010a21cc0, Process image file name
    Arg4: fffff80003790940, Explanatory message (ascii)

    Debugging Details:
    ------------------

    ETW minidump data unavailable

    SYSTEM_SKU: To be filled by O.E.M.

    SYSTEM_VERSION: To be filled by O.E.M.

    BIOS_DATE: 08/03/2013

    BASEBOARD_PRODUCT: Z87X-UD3H-CF

    BASEBOARD_VERSION: x.x

    BUGCHECK_P1: 3

    BUGCHECK_P2: fffffa8010a219e0

    BUGCHECK_P3: fffffa8010a21cc0

    BUGCHECK_P4: fffff80003790940

    KERNEL_LOG_FAILING_PROCESS: (null)

    PROCESS_OBJECT: fffffa8010a219e0

    IMAGE_NAME: csrss.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    MODULE_NAME: csrss

    FAULTING_MODULE: 0000000000000000

    PROCESS_NAME: csrss.exe

    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

    BUGCHECK_STR: 0xF4_IOERR

    CPU_COUNT: 4

    CPU_MHZ: d40

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 3c

    CPU_STEPPING: 3

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    CURRENT_IRQL: 0

    ANALYSIS_VERSION: 10.0.10240.9 amd64fre

    STACK_TEXT:
    fffff880`096cce38 fffff800`03820342 : 00000000`000000f4 00000000`00000003 fffffa80`10a219e0 fffffa80`10a21cc0 : nt!KeBugCheckEx
    fffff880`096cce40 fffff800`037d65ab : ffffffff`ffffffff fffffa80`114da640 fffffa80`10a219e0 fffffa80`10a219e0 : nt!PspCatchCriticalBreak+0x92
    fffff880`096cce80 fffff800`037440cc : ffffffff`ffffffff 00000000`00000001 fffffa80`10a219e0 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x2a546
    fffff880`096cced0 fffff800`0348bcd3 : fffffa80`10a219e0 fffff800`c0000006 fffffa80`114da640 00000000`04700c80 : nt!NtTerminateProcess+0xf4
    fffff880`096ccf50 fffff800`03488290 : fffff800`0350d519 fffff880`096cda38 fffff880`096cd790 fffff880`096cdae0 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`096cd0e8 fffff800`0350d519 : fffff880`096cda38 fffff880`096cd790 fffff880`096cdae0 00000000`04701990 : nt!KiServiceLinkage
    fffff880`096cd0f0 fffff800`0348c0c2 : fffff880`096cda38 00000000`000713b8 fffff880`096cdae0 00000000`04701468 : nt! ?? ::FNODOBFM::`string'+0x48554
    fffff880`096cd900 fffff800`0348ac3a : 00000000`00000000 00000000`77318af4 00000000`00000001 00000000`000713b8 : nt!KiExceptionDispatch+0xc2
    fffff880`096cdae0 00000000`774c8fa2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
    00000000`047013b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x774c8fa2


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    IMAGE_VERSION:

    FAILURE_BUCKET_ID: X64_0xF4_IOERR_IMAGE_csrss.exe

    BUCKET_ID: X64_0xF4_IOERR_IMAGE_csrss.exe

    PRIMARY_PROBLEM_CLASS: X64_0xF4_IOERR_IMAGE_csrss.exe

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:x64_0xf4_ioerr_image_csrss.exe

    FAILURE_ID_HASH: {183378f4-a174-8cab-8ad7-e5d860a58439}
    I'm going to run an SFC and disk check of the OS drive and the two ext. hard drives to see if I turn up anything.

    Does anyone have any suggestions based on this BSOD?
      My Computer


  3. Posts : 28
    32bit embedded
       #3

    reinstall or update your drivers
      My Computer


  4. Posts : 17
    Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #4

    Attached is a minidump from the BSOD I mentioned above. Are there any specific drivers which might be causing problems?

    Some things I've tried since last post:

    - Ran sfc scannow, said there were corrupt files that couldn't be fixed. Tried booting into safe mode and got the same results. Also tried running that scan from system repair based on the tutorial on this site and it still wouldn't run.
    - Installed newest Windows updates.
    - Updated my SSD firmware.
    - Ran a disk check on one of the external hard drives, no problems were found.

    Still having the same issue where the computer will hang before login if I have the external hard drives plugged in.
    Computer with Hang if USB Devices are Plugged in Attached Files
      My Computer


 

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