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Please help I have 6gb ddr3 ram but only 1.75 usable
I have a compaq cq5700y desktop with windows 7 64bit operating system it came with 2gb ddr3 1333 ram installed. I bought a 4gb ddr 1333 stick to use in the second slot. It shows up in the system as 6gb ram installed only 1.75 usable and I cant figure out why. I have tried switching slots that didn't work. I checked msconfig and the full memory box is not checked so I checked it restarted and unchecked and restarted again still nothing. In the bios setting it shows up as full memory 6gb but only shows the 2gb slot as installed. I have no setting for memory remapping. Someone told me its my operating system so I did a reset to factory settings still nothing. I was also told that I cant use 2gb with 4gb ram sticks that I should have a matching pair but I have not tried that yet. I read that I should do a bios update but I can't find one anywhere on hp website or anywhere else for that matter. Someone please help!
update: today 11/14/15 I did a wipe and clean install of windows 10 still same issue. Please help
Last edited by jmike7707; 15 Nov 2015 at 00:47.