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Windows 7: I can't find my scanned documents

29 Dec 2009   #11
Qdos

 

Don't you just love the Compaq/HP approach to customer service...


My System SpecsSystem Spec
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30 Dec 2009   #12
Rick Hyder

Windows 7 Professional
 
 

Poppy

You said there is a patch for the BIOS on the hp WEB SITE. Where did you find it? Under the model of your PC? Yes I do have a HP laptop, but who is to say we are using an HP pc with the HP7410 printer? Can you tell me what the name was on the BIOS Patch?
My System SpecsSystem Spec
30 Dec 2009   #13
Rick Hyder

Windows 7 Professional
 
 

Poppy

You said there is a patch for the BIOS on the hp WEB SITE. Where did you find it? Under the model of your PC? Yes I do have a HP laptop, but who is to say we are using an HP pc with the HP7410 printer? Can you tell me what the name was on the BIOS Patch?
My System SpecsSystem Spec
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30 Dec 2009   #14
Rick Hyder

Windows 7 Professional
 
 
Scaned files missing

Poppy

You said there is a patch for the BIOS on the hp WEB SITE. Where did you find it? Under the model of your PC? Yes I do have a HP laptop, but who is to say we are using an HP pc with the HP7410 printer? Can you tell me what the name was on the BIOS Patch?
My System SpecsSystem Spec
31 Dec 2009   #15
Rick Hyder

Windows 7 Professional
 
 
Missing Scaned Docs

Poppy

You said there is a patch for the BIOS on the hp WEB SITE. Where did you find it? Under the model of your PC? Yes I do have a HP laptop, but who is to say we are using an HP pc with the HP7410 printer? Can you tell me what the name was on the BIOS Patch and where exactly you found it on there page?
My System SpecsSystem Spec
31 Dec 2009   #16
severedsolo

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by Rick Hyder View Post
Poppy

You said there is a patch for the BIOS on the hp WEB SITE. Where did you find it? Under the model of your PC? Yes I do have a HP laptop, but who is to say we are using an HP pc with the HP7410 printer? Can you tell me what the name was on the BIOS Patch and where exactly you found it on there page?
4 posts in less than a day? sure she'll get back to you when she's on (apologies if your not female Poppy im assuming here)
My System SpecsSystem Spec
02 Jan 2010   #17
Poppy

Windows 7 Ultimate
 
 

Sorry to take so long to get back to you...Holidays soak-up a lot of time. The Microsoft tech actually found the patch when she had taken remote control of my computer. She was on my computer for several hours trying different things and I did notice that she had connected to HP and found the patch but I was not following each of the keystrokes/commands she was entering to get there. I would suggest that you contact HP directly.
My System SpecsSystem Spec
05 Jan 2010   #18
Rick Hyder

Windows 7 Professional
 
 
Scans not showing up

Just wanted to let you know. I contacted HP. Worked with them for about an hour on this issue. They had me download a patch for there software. It solved the problem. The link for the software is: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01960605&cc=us&lc=en&dlc=en

This was very simple to install and it work without a reload. Thanks for your help on this.
My System SpecsSystem Spec
31 Jan 2010   #19
ehelper

Windows 7
 
 

this has been an issue with the hp solution cnter 13.0 and hp gave a fix for these problems which generally occur after upgrading from windows vista to windows 7, below are the quick links for your reference

Fix For Missing Scanned Files With HP Solution Center
HP Solution Center Patch For Windows 7 To Fix Product Scan And Status Issues
My System SpecsSystem Spec
02 Mar 2012   #20
singledaddy

Vista 32 bit
 
 
Help! I cannot find my scanned documents either

I recently moved and my trying to set up my computer system again. I have an HP Officejet L7590 printer/scanner all in one and I am using a Toshiba Satellite laptop running Vista. At my old house my HP L7590 connected to my PC wirelessly. At this house I want to connect directly via a USB cable. I was able to get my printer working but whenever I tried to scan I got messages that the scanner was not connected to the printer. I was told to re-install the drivers. I did, getting a new version of HP Solutions Center (I don't know what version; where can I find that information) but got errors relating to HP Photosmart. I downloaded HP Creations because Photosmart is no longer supported. Everything seems to work fine, but I cannot find scanned documents. They don't appear in username/my documents/myscans. I created a directory username/my documents/scanned documents but they don't appear there either. I have searched my whole computer for documents named scan* and cannot find anything new. I also searched for all documents created in the last few days and cannot find any new scans. I tried downloading the patch recommended in this thread but HP.com showed a message saying that it was not needed for my drivers. I have wasted about 30 hours on this. Does anyone have a better idea than either pay HP $25 for support or to throw out the scanner?
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 I can't find my scanned documents




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