Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Install of HP printer does not complete WIN 7 PRO

11 Feb 2016   #1
krazykat sevenf

Windows 7 PRO 64 bit
Install of HP printer does not complete WIN 7 PRO

(I hope this is the correct forum for my post, if not please reply with correct forum and I will re-post)

I need some help with installing a HP printer to my Windows 7 PRO, service pack 2 system.

Would appreciate any tips or suggestions from forum members who have successfully installed or tell me what the error message means and how to correct.

The printer is a HP “ model CM1312 nfi, “all in one”, color Laser Jet. I am installing “wireless” for this printer that means an ethernet cable connect from the printer to my router. I am using the most recent install software for the CM1312 downloaded from the HP website
( CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe ).

Here are details of the install procedure and the ERROR message received.

This printer had been previously installed using a USB connection. I did a complete cleanup of my computer of anything I could find associated with the CM1312 – registry, directory C:\, ran scrubber and gr_uninstall, (printer uninstall cleanup programs from HP laser jet site). I then turned OFF my Epson printer, which has a complete true wireless setup. I power cycled my computer and the CM1312.

I ran the install CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe program. The program detected the printer and proceeded to install. Installation went smoothly until the very end; 96% finished according to the install progress bar. The install progress would not complete. Waited about 30 minutes with no movement on the progress bar, stuck at 96%. Note, keyboard was unresponsive for the install program.

I switched over to TASK Manager, and could see the HP install task in the Applications tab. The status was listed as ” running”. Since the install progress had now been running for about 45 minutes with no movement from the 96% status, I right clicked on the HP install task and selected “end task”. The following ERROR message appeared:

////// start of error message ////////
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name AppHangBl
Application Name: hpzsetup.exe
Application Version:
Application Timestamp: 472ffee5
Hang Signature: 9922
Hang Type: 6144
OS Version: 6.1.7601.
Locale ID 1033
Additional Hang Signature 1: 9922927818ab2ef064d01c5a724c45ae
Additional Hang Signature 2: fa91
Additional Hang Signature 3: fa91819el641c3b5714fel74ceb6f6da
Additional Hang Signature 4: 9922
Additional Hang Signature 5: 9922927818ab2ef064d01c5a724c45ae
Additional Hang Signature 6: fa91
Additional Hang Signature 7: fa91819el641c3b5714fel74ceb6f6da

If the online privacy statement is not available, please read our privacy statement

////// end of error message ////////

The install program ended with no additional error messages.

NOTE: Several of the printer functions are functional. Copy, Scan (both from printer front panel and a third party scam program), Print ( accessed as an available printer by Word, email, Excel), FAX, both send and receive (after a separate from printer front panel). One IMPORTANT function does not work, called the HP Toolbox. HP Toolbox is used run the HP supplied scan and OCR program, to health check functions, show toner levels, set up/change FAX settings, setup/ update FAX phone book, etc. I suspect the HP Toolbox function was the 4% remaining on the install progress bar, but just my guess.

Thanks, krazykat sevenf

My System SpecsSystem Spec
12 Feb 2016   #2

Home Premium and Pro 32 bit and 64 bit (4 computers)

Note: depending when you see this link, you may not be able to get to the page. HP is going off from 4pm ET today through 4pm Sunday.
HP Support document - HP Support Center
Note towards the bottom
NOTE: If you are using a HP Color LaserJet CM1312, CM2320, or CM2320n Multifunction Printer series, click Install More Product Software to install the Toolbox Fx feature.

I got to there from here: Setup & install for HP Color LaserJet CM1312 Multifunction Printer series - HP Support Center
clicking the + at Product setup and install then selecting network setup (12) and clicking the first title in that list of 12 items.
My System SpecsSystem Spec
15 Feb 2016   #3
krazykat sevenf

Windows 7 PRO 64 bit


Thanks for the reply and link. I have used and followed that link; the link leads to the "CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe" install file. I ran this install file ( see my comment at the beginning of my post); it is the software install file that "hangs" at 96% complete and does not finish.

thanks again for the suggestion -- and the information about the maintenance outage of the HP site until today.

Thanks, krazykat sevenf
My System SpecsSystem Spec


 Install of HP printer does not complete WIN 7 PRO

Thread Tools

Similar help and support threads
Thread Forum
Re-install OKI printer as an ethernet connected printer
I recently bought an OKI C511 printer and installed it with a USB connection to my Win7 64-bit PC. Two other XP computers share it through the network but, obviously, the Win7 one has to be on to do that. With hindsight, maybe I should have connected it via Ethernet to my router. How much hassle...
Hardware & Devices
Unable to install printer drivers, uninstall old printer, update Windo
My Mom has an HP laptop. She recently purchased a new HP printer and I have been trying for the last 4 days to get it to install/connect. I've been in touch with HP but the links they provide aren't resolving the issues. First, using the CD that came with the printer: hangs up at around 85-90%....
Hardware & Devices
windows 7 wont complete install. restarts install or bsod
Hello everyone. first off, thanks for taking the time to consider my problem. i know this is quite a redundant issue, thank you for your patience. First off this is a newly built computer, all fresh components. after cleaning/activating the hdd via shift +f10 at win7 setup,(which took me...
Installation & Setup
cant install printer driver when sharing HP printer
Hi, I have just installed W7 32 bit on a desktop PC which has a HP deskjet F2180 attached to it via USB. I downloaded the W7 32 bit full feature driver and installed it. I have also enabled the printer to be shared on the network. Now I have also just installed W732 bit on a Laptop. Both...
Hardware & Devices
Install not complete after new CPU
Hello Everyone, I was successfully running Windows 7 Ultimate x64 on my machine as it was with a AMD Athlon dual core processor, on my MSI 770T-C45 motherboard. I purchased and installed a AMD Phenom II X6 1055t which IS supported by this motherboard (after bios flash). I flashed the bios...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 11:26.
Twitter Facebook Google+