Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Blutooth headphones won't connect

22 Feb 2016   #1

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
Blutooth headphones won't connect

Have got myself some Bluedio Blu tooth headphones to save the cables etc however all attempts at getting these phones to connect is proving to be really annoying, and I have followed the manufacturers instructions to the letter.

Thing is it shows in added in Devices and Printers and the Blu tooth window but just no go
I have a Blu tooth mouse which works flawlessly and have searched for a driver but apparently there is not one .

Any ideas on how to get these phones to play please.

My System SpecsSystem Spec
22 Feb 2016   #2

Windows 10 64 bit

The obvious, are the batteries fully charged? Can you try them on a different PC? May be they are defective.

I'm not a Bluetooth expert, but I recall seeing a post about the version of Bluetooth. If the PC has one version and the headset is expecting another version they will not pair and work.

My System SpecsSystem Spec
22 Feb 2016   #3

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Yes to your first query Jack I charged these for the recommended two hours (this gives about 42 hours listening time and a heap of standby time) and to when the charge light turned blue - yes Blue??

Now I think I read recently somewhere that Blutooth is a system designed by Seimens originally and that it is supposed to operate between 2.4 and 2.48GHz which I think you might agree is a very tight tolerance.

I have tried it on my smaller laptop and it shows it without the triangle as in my pic but setup also tells me it is disconnected and I thought it would do that automatically

I think what I find rather odd is that the mice work ok on both machines and that I cannot find any driver for it on the net - Windows did search for one but came up none.

By the by the phones work with a plug in cable so I know they work and the quality really quite acceptable.

Attached Images
Blutooth headphones won't connect-phones.png 
My System SpecsSystem Spec

22 Feb 2016   #4

Windows 10 64 bit

If it works with a cable, that bypasses the RF section of the headset, so there could still be an issue.

That the mice work just says they have proper drivers and interface.

It may still be an issue between the version of Bluetooth on the PC(s) and what the headset requires.
My System SpecsSystem Spec
22 Feb 2016   #5

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Sorry late reply Jack yes mate I just connected the cable to see if they would work.

But I think you are right in that it is down to the version of Blu tooth on the machines though I think I have (will check) that I have installed updates for Broadcom Realtek and Intel blu tooth set ups on this machine.

The mouse that works is a Microsoft Sculpt but a Logitec M557 will not but I have an idea there is something amiss in the internals in that one.

Thing is I bought a very cheap BT mouse at a local store (Walmart type of store) and it works perfectly on my small laptop but the Sculpt won't
My System SpecsSystem Spec
24 Feb 2016   #6

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hiyya Jack mate go onto the sellers and they replied that the phones were intended to work with smart phones - android stuff etc .

Now it sounds like a bit of a cop out because surely Blu tooth like I said works on set frequencies and to me 2.4GHz form a blu tooth device a or a cordless phone or a microwave oven is 2.4GHz. Now I know that radio uses a carrier wave and that is the only thing that I can possibly think of that would explain what they have told me - that the 2.4GHz is the carrier wave and the signal or content on that carrier wave/frequency for want of a better term is not able to be used by the machines .

Thing is now the device is recognised by the machines yet will not connect although both device and machine use version 4.0 blu tooth technology - so back to sorting one out this time I shall specify for use with computers
My System SpecsSystem Spec
25 Feb 2016   #7

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Just an update with a bit of fiddling around with the Blu tooth and audio settings on the main laptop I have got the phones to go. There was a lot of Windows updating going on as well which might explain what the issue was all about.
My System SpecsSystem Spec

 Blutooth headphones won't connect

Thread Tools

Similar help and support threads
Thread Forum
Unable to connect & control my Bluetooth headphones
I have a Lenovo laptop running Windows 7. I have had many issues with bluetooth headphones but this one takes the cake. It's slowly been acting up more and more, where instead of connecting on it's own, I would have to right click the sound icon, click 'playback devices' and click the headphones...
Sound & Audio
No Blutooth available
I had to reinstall 7 using the ISO from the tutorial by Greg that I had saved back in February (before it was removed form Heidoc site) because the original 7 Pro drive went south. Everything is fine except there is no option to pair to Blu tooth devices as I was before. Have downloaded the Blu...
Network & Sharing
Bluetooth Headphones (Philips SHB9000) Paired but won't connect
I've been searching for the problem and trying out solutions but none have worked so far. I registered here so I can ask for help anyway. Months ago, these headphones were fine. They connected to the PC and songs were played flawlessly. However, as I tried it again today, it didn't work. I...
Hardware & Devices
How to connect wireless headphones to PC
Had no success googling this, so maybe help here? Have a set of wireless headphones. Works fine with my ipod & mobiles. But how to pair up with win7PC? Have a dongle bluetooth. It can see the mobiles in the house but not these w/less headphones. I've held the button down to initiate fast...
Sound & Audio
Run scheduled task when I connect headphones
Hi, I'm trying to use the win7 Task scheduler to automatically open an app when I connect headphones, but I can't figure out the event ID/log for connected jack. When I connect/disconnect a jack, I get a taskbar notification, and C:\Windows\System32\config\SYSTEM gets updated.
Error Messages when Speakers/Headphones Are Not Connect
Sorry about the length of my post but I wanted to make sure that is was sufficiently detailed so that someone would be able to help me: I am having a rather strange issue which, although is not hindering the use of my computer, is still something that I would like to try and resolve. I...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:51.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App