Laptop keyboard and touchpad NOT working


  1. Posts : 3
    Windows 7
       #1

    Laptop keyboard and touchpad NOT working


    Hey guy i have a alienware m17xR4 and ive been searching all day and cant find anyone with this problem. Everyone that has a simular problem it is either their keyboard or their mouse not working but i havent found anyone with both of them not working.

    Anyway my keyboard is showing a code 19 (windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged)

    And touchpad is saying code 10 (this device cannot start)


    Thank you guys for your help.
    Last edited by PuterProbsLoL; 27 Mar 2016 at 18:23.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Puter mate have you checked in the BIOS to see that both are enabled?

    Then run these if you haven't already
    SFC /SCANNOW Command - System File Checker
    Disk Check < if necessary include the /f and /r in the command line as per Option2

    in safe mode if no go then

    SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
    Malwarebytes | Malwarebytes Anti-Malware Premium
    AdwCleaner Download
    ADW download from bleeping computer delete any rubbish found with the malware scans
      My Computer


  3. Posts : 3
    Windows 7
    Thread Starter
       #3

    That worked thank you very much!
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    No probs mate just which worked though??
      My Computer


  5. Posts : 3
    Windows 7
    Thread Starter
       #5

    Going to the bios i totally forgot to check that, i thimk my problem was that i just had and update for my computer im guessing that had something to do with it. But going to the bios screen was my solution didnt think it was that simple lol thanks again man. ����������
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    N worries mate:)
      My Computer


 

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