HELP my hard drive is not working


  1. Sinner1985
    Posts : 2
    Windows 8
       New #1

    HELP my hard drive is not working


    Sorry if I am in the wrong form I need help my laptop will not read my hard drive when I plug it in I checked the propertys and it say error code

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    I might add my hard drive works when plugged into my media player just not my laptop

    Is this fixable and if so how I am not a computer wiz so looking for a little help here


    Thanks
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  3. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #2

    Hello and welcome Sinner mate are you running 7 or 8 as you have 8 listed as the OS? If you are running 8 then try the 8 forum - same crew different system

    But just as by the by the drive is it an external drive you are speaking of??
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  4. Sinner1985
    Posts : 2
    Windows 8
    Thread Starter
       New #3

    hi yeah I have 8 sorry I will jump over there and yeah external hard drive and its just started not working
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  6. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #4

    Ok mate now if it is a USB connection the drivers for those ports that would be my first port of call and update them. Now I haven't been on the 8 forum that much because I just didn't like it - or 10 for that matter but am guessing what I have said is probably the issue.
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