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Windows 7: I cannot gain access to my TOSHIBA portable 500Gb external drive

04 Apr 2016   #1

I am running windows 7
I cannot gain access to my TOSHIBA portable 500Gb external drive

Good morning,

I recently found my Toshiba portable external mass storage device and plugged into my USB port. The Device shows in my control panel as a connected device but I can not gain access. What might prompt this problem?

For the record, I am a beginner when it comes to computers so I'm just looking for some insight to this issue.


My System SpecsSystem Spec
06 Apr 2016   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome Iman mate can you post a pic of the Device Manager please
Start > right click Computer > click Manage . click Disk Management and send a pic of that window.

If you are not sure of sending pics see this How to Use the Snipping Tool in Vista

The window will look like the one I am posting.

Attached Thumbnails
I cannot gain access to my TOSHIBA portable 500Gb external drive-disk-manage.png  
My System SpecsSystem Spec

 I cannot gain access to my TOSHIBA portable 500Gb external drive

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