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Intermittent Freezes; Keyboard and Mouse stop working Windows 7
Good Morning all!
I am writing this post asking for help on my newly upgraded custom computer has been giving me crap for the past week since the upgrade...
The issue so far:
Every so often, randomly, my computer will "freeze". The reason I put "" around freeze is because I am not sure if its windows freezing or USB ports just all of a sudden stop working....
The only way to fix said issue is to hard restart my tower by holding the button.
A couple times after doing said restart, my computer will freeze at the "Asus" motherboard loading screen. (the one where I can hit F2 or DEL to get to bios)
During this issue, my keyboard and mouse are unresponsive. Unplugging and plugging back in does nothing. The keyboard and mouse are still receiving power however as the laser is still on, and my keyboards NUM LOCK light is as well. But any attempt to turn off NUM LOCK does nothing.
My mouse icon disappears completely from the screen.
It's even done it in SAFE MODE!
So far it's happened about 10 times in the past week.
What I've done so far to try and fix it:
1. Updated Bios for Motherboard.
2. Updated Windows as needed. (A few ERRORS trying to install certain updates, but a DNS FLUSH seemed to fix that issue....)
3. Ran MEMTEST twice. No issues with hardware from what the results showed.
4. Trying a switch of keyboard and mouse AFTER the freeze does nothing. Haven't tried using new keyboard and mouse entire time to see if freeze happens period... Although I honestly don't think those are the issue.
5. Tried updating Samsung EVO 250GB SSD driver/firmware, but kept saying "Can not find required Hardware" or something like that... so that was a waste of time. I do think the issue might be because of the SSD from what i've been reading online about them... Not sure though.
6. Checked event viewer for any errors from the moment before the crash/freeze. Only found minor stuff and no repeat offenders. (I might be overlooking something there...)
7. Installed ALL the latest drivers for all appropriate hardware. (except SSD, read above)
8. Deleted ALL windows updates and reinstalled them.
9. Ran several windows "fix" programs to see if any registry keys or files needed fixed/replaced.
There doesn't seem to be an exact moment of running a specific application in which the issue happens... but 6/10 times it's happened, I walked away from my computer, came back and it was unresponsive. Not sure if that is important.
I'm pretty sure it's NOT a hardware issue... (Well, praying it isn't anyway....)
There was a moment of time where after updating windows (it installed like 150+ updates) where my computer was fine for 6+ hours. I was playing games on it fine with no issues. Then all of a sudden it did it again the next day after turning my computer back on. I do believe it installed some MORE updates and that may of caused the issue? I'm out of ideas and about to drop this thing off at my nearest computer store. Seriously, I'm at wits end here.....
(If you need an event viewer log from my computer, I can get one once I get home from work today. Otherwise I can't give any logs or other info until I get home.)
Thanks in advance for any advice!!
PC. Specs:
OS
Windows 7 Home Premium x64
CPU
Intel i5-6500
Motherboard
ASUS H170 PRO GAMING LGA 1151 Intel H170 HDMI SATA 6Gb/s USB
Memory
Crucial 8GB Single DDR4 2133 MT/s (PC4-17000) CL15 DR x8
Graphics Card(s)
MSI GAMING GeForce GTX 970 4GB OC DirectX 12
Hard Drives
Samsung 850 EVO 250GB 2.5-Inch SATA III Internal SSD (MZ-75E250B/AM)
WD Blue 1TB Desktop Hard Disk Drive - 7200 RPM SATA 6 Gb/s 64MB Cache 3.5 Inch - WD10EZEX
PSU
850 w
Antivirus
MalwareBytes; AVG AntiVirus Free (2016)
Browser
Google Chrome
Last edited by Jman17774; 28 Apr 2016 at 09:16.