USB3 hub recognizes USB3 as USB2

  1. Posts : 3
    Windows 7 Professional x64

    USB3 hub recognizes USB3 as USB2

    Hi all,

    Since a while, my USB3 hub is acting up and offering only USB2 speed for my WD Elements external drive. If ever I plug the drive directly into the laptop's USB3 ports, it recognized as USB3. But through the hub, Windows says:

    The hub is a TP-Link UH700, which has 7 ports (actually 2 4-port hubs internally daisy-chained together). The manufacturer just relies on the proper Windows drivers installing automatically.

    In my computer, it recognizes the USB hub twice: once as a USB3 hub and once as a USB2 hub.

    I've re-installed the Intel USB3 Host Controller and Root Hub already twice now and forced the Intel drivers also onto the USB hub that wouldn't be able to find any other drivers. So they use both iusb3hub.sys

    Through reading I've found the little gadget USB Device Tree Viewer, so I'll attach the log from that in case anybody can something out there. (In the file, search for "Intel(R) USB 3.0 eXtensible Host Controller" and continue reading from there.)
    Attached Thumbnails Attached Thumbnails USB3 hub recognizes USB3 as USB2-usb-tree-view.png  
    USB3 hub recognizes USB3 as USB2 Attached Files
      My Computer

  2. Posts : 1,872
    Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,

    Are you using the power adapter with the hub?
      My Computer

  3. Posts : 3
    Windows 7 Professional x64
    Thread Starter

    Yes, otherwise the hub won't work at all.
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:59.
Find Us