Dell latitude d630 shuts off randomly

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  1. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #11

    You need to look at the individual settings for each "operation", within Balanced,
    ( i use high and change options to what i want)
    They all have time out limits, not sure what balance uses but i suspect that
    Turn off harddrive after X(hours), is less than your break therfor it WILL shutdown.

    Roy
      My Computer


  2. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #12

    @logo897
    Did you ever look in Event Viewer to see if there is any info there that would help ?
    If not, see post #4 for the tutorial link.
      My Computer


  3. Posts : 422
    Windows 7 Pro
    Thread Starter
       #13

    Ok, I tested my old hard drive that was on the laptop with windows already on it and it stayed on all night.. it seems only when I do a fresh install on a new hard drive.

    I just installed windows 7 on my laptop again and will check my event viewer tomorrow morning, if the same thing happens, again. Thank you all so much.

    As for power options, everything was set to stay on no matter what, but I'll check again.
      My Computer


  4. Posts : 422
    Windows 7 Pro
    Thread Starter
       #14

    Ok, so I entered my event viewer and it said my laptop keeps turning off in sleep mode, which it is. What I do not understand though, is that I set my computer to never turn off hard disks as well as on my balanced power option, I set it to "never" on all categories.

    What is causing this thing to go to sleep?

    The event is called "Event 42" Kernal-Power

    "The system is entering sleep."

    "Sleep reason: System Idle"

    ...
      My Computer


  5. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #15

    I don't know why your laptop would sleep if you have all settings set to never sleep.
    From an elevated command prompt run this command:
    powercfg -energy

    Look at the energy-report.html to see what it shows for the info i highlighted below.
    I have a desktop, so you might have to also look at what it reports for "not plugged in".

    Dell latitude d630 shuts off randomly-w7sleep.png

    Also, here is a tutorial you can work through:
    Power Options and Sleep Mode Problems
      My Computer


  6. Posts : 422
    Windows 7 Pro
    Thread Starter
       #16

    DavidE said:
    I don't know why your laptop would sleep if you have all settings set to never sleep.
    From an elevated command prompt run this command:
    powercfg -energy

    Look at the energy-report.html to see what it shows for the info i highlighted below.
    I have a desktop, so you might have to also look at what it reports for "not plugged in".

    Dell latitude d630 shuts off randomly-w7sleep.png

    Also, here is a tutorial you can work through:
    Power Options and Sleep Mode Problems
    I don't get it... everything is saying that my laptop is set to not sleep, turn off screen, and hard disks. Shall I upload my html file? Will it make it easier?
      My Computer


  7. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #17

    Yes, you can can upload the file and i'll look at it to see if i find anything that might cause the problem.

    1)
    Also, you said you installed Windows.
    Did you do a Clean Install or did you do a Factory Recovery ?
    If you did a Factory Recovery make sure you don't have some "power management" program installed/running that might interfere with your power options settings.

    2)
    Run a System File Check to make sure you don't have any problems that can't be fixed:
    SFC /SCANNOW Command - System File Checker

    3)
    As a temp workaround you could set the sleep timer to some crazy high number such as 3000 minutes.
    That's over 2 days, so it should stay awake overnight, if it uses the power settings.
      My Computer


  8. Posts : 422
    Windows 7 Pro
    Thread Starter
       #18

    DavidE said:
    Yes, you can can upload the file and i'll look at it to see if i find anything that might cause the problem.

    1)
    Also, you said you installed Windows.
    Did you do a Clean Install or did you do a Factory Recovery ?
    If you did a Factory Recovery make sure you don't have some "power management" program installed/running that might interfere with your power options settings.

    2)
    Run a System File Check to make sure you don't have any problems that can't be fixed:
    SFC /SCANNOW Command - System File Checker

    3)
    As a temp workaround you could set the sleep timer to some crazy high number such as 3000 minutes.
    That's over 2 days, so it should stay awake overnight, if it uses the power settings.

    Hello,

    I did a clean install. Now I'm having this problem on my main laptop too! I installed windows 8.1 on it so I can run a program that windows 7 can't and now it says it turns off my laptop because it's idle. This happens every 3 hours when not in use.

    Okay, so I cannot officially upload my energy report on my main laptop but I can on my other one..

    I don't know what to do anymore.. I'm just going to go to Ubuntu on them to make my life easier.

    I apologize for the inconvenience but I really don't have time for this anymore and I have too many responsibilities right now to sit down and spend time on this.

    Thank you for all your help.
      My Computer


  9. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #19

    You're welcome, and it's not an inconvenience for me.
    This is a "self-help" forum, and everyone that tries to help does so freely.
    Sorry i couldn't give you better help and ideas
      My Computer


  10. Posts : 422
    Windows 7 Pro
    Thread Starter
       #20

    DavidE said:
    You're welcome, and it's not an inconvenience for me.
    This is a "self-help" forum, and everyone that tries to help does so freely.
    Sorry i couldn't give you better help and ideas
    Good news,

    Before I posted here yesterday, I configured a few settings that I thought would work. When I gave up, I let the computer run over night and viola! It is still on and running. This is for my windows 8 laptop, haven't gotten to the other one yet. I went to the power settings and I forgot how to change the "sleep" tab in the advanced settings. By default, it said turn off PC after 180 minutes. To make my life easier, I went to the high performance power plan and reduced a few things from there. That's how I fixed it.
      My Computer


 
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