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#1
Razer Mamba not detected (experienced user, tried everything on google
I'm an experienced user and tried all solutions found on google, but this problem is really hard to fix.
I just bought a brand new Razer Mamba mouse. The mouse is not faulty, it is working on another computer, but not on mine. I used different logitech mice before trying this one, it is the first time i have a problem installing a mouse in 20 years of working with computers...
The weird thing is that the mouse is detected and working (i can move it) in the BIOS, but not after booting Windows
- The mouse lights up, but is not detected anywhere
- Razer Synapse 2.0 is installed, but it is not detecting the mouse
- In Device Manager "Razer Mamba Dock" is not correctly installed (labeled as Unknown Device)
- I tried installing older drivers, but it's still not detecting the mouse
- I tried updating the firmware, doesn't work
- Tried wireless or wired, same problem
- I tried 6 different USB ports, USB2 and USB3
- All USB ports power settings are configured correctly (Windows is set to NOT turn off USB to save power)
- Old drivers of the old logitech mouse is uninstalled
- I tried using the safe mode, didn't help
- Tried using only 1 mouse at time and booting Windows with only the mouse in USB ports
- Uninstalled and reinstalled drivers countless of times, and also tried without drivers
- Tried forcing windows to manually install the drivers of the Unknown Device, but it won't let me
- Tried with a different Windows user
- All drivers are up to date, same for BIOS
- Mouse is fully charged
Config:
Windows 7 64bits
Motherboard MSI Z87-G45
Core i7 4970k
980SC
Alienware Keyboard