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Windows 7: Laptop CD/DVD device problems

20 Jul 2016   #1

XP Pro (x86) | 7 HP (x86) & (x64) | 7 Pro (x64)
Laptop CD/DVD device problems

My Toshiba (2012-C665) laptop's CD/DVD drive will randomly not read a data disc and will never burn a disc with default Toshiba software.

Using 3rd party software, (authorised) Portable InfraRecorder on the Toshiba I burnt a data disc to DVD.
With the disc reinserted, to play, the Toshiba drive assumes I want to burn a CD/USB media

Laptop CD/DVD device problems-burn-disc.png

Other PCs read the disc perfectly

I have found Microsoft's own Fix problems with CD or DVD drives that can’t read or write media but my Win10 radar has a hair trigger, last thing I need is a Win10 invasion.

Laptop CD/DVD device problems-ms-fixit-tool.png

Would a quick solution be to substitute third party software (to replace Toshiba's) ?
- but I don't know how to do that nor what software (driver?) to substitute ?

- several of my rigs have Nero but from experience it is not brilliant and Nero locks out many other 3rd party burners
- and Nero's GUI looks like a xmas tree .. ugly and way oversized (especially for a laptop monitor)
- InfraRecorder has a perfect GUI (that suits me)

Laptop CD/DVD device problems-infrarecorder-gui.png

I guess this is a Toshiba problem and not MS (I think?) ... I am hoping someone on this forum might be able to shed some light on what I could/should do.

Thank you :)

I use VLC to play video DVD but the Toshiba does not always play

My System SpecsSystem Spec
20 Jul 2016   #2

Windows 7 Professional 64-bit

I was going to suggest uninstalling cd-dvd device via Control Panel's Program and forcing Windows 7 to reDiscover, download, install necessary drivers to establish a working relationship between Windows 7 and the cd-dvd device -- however, I'm thinking you already tried that, correct? Two very good and thorough pay-for products that could really work: Cyberlink's PowerToGo and PowerDVD. If you go that route, get PowerToGo first, then add PowerDVD.
My System SpecsSystem Spec

 Laptop CD/DVD device problems

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