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Windows 7: Keyboard stops working after entering the password

02 Dec 2016   #1

Windows 7 Home Premium 32bit
Keyboard stops working after entering the password

when I start the computer I am prompted to enter the password which I can do without any problem with the integrated keyboard (laptop) or with the attached USB external keyboard.
After having done that the computer boots normally but the keyboards don't work anymore. Only the virtual keyboard included in the System does work.
What may be the reason of that very annoying problem?
Best regards

My System SpecsSystem Spec
03 Dec 2016   #2

Windows 7 Profession 64-bit

That's a new one on me - especially both the integrated and external keyboard. Do they work in Safe Mode? Have you scanned for malware?

What about the touchpad?

Did the problem just start? You might use System Restore to go back before the problem started.
My System SpecsSystem Spec

 Keyboard stops working after entering the password

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