Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Hard drive preventing clean shutdown/sleep/restart stop 0x9F

12 Dec 2016   #1
dpetican

Windows 7 Home Premium 64bit
 
 
Hard drive preventing clean shutdown/sleep/restart stop 0x9F

I recently purchased a new (used) Asus laptop K53SV because I needed better graphics and wanted to downgrade to Windows 7. When I purchased the laptop I gave the store a brand new 256GB SSD and they duly transferred the contents of the original WD 640GB drive to the SSD. The laptop has worked perfectly ever since.

However, I was stuck with a 640GB drive. So just the other day I decided to replace the CDROM drive with the WD 640GB. Who uses CDROM drives anymore? I have an external one if I really need it. I bought the correct HD carrier and installed the drive. But now I cannot cleanly shutdown/sleep/restart etc. If I shutdown the screen goes black after awhile but the power button light stays on. After a few more minutes the system blues screens with this error:

Driver power state failure
Stop 0x9F

So I did a diagnostic startup to eliminate the possibility of any other driver causing the problem because I had also upgraded the internal wireless at the same time. Still same problem. So I removed the WD 640GB and now the system shutdowns/restarts/sleeps normally.

BTW when the WD 640GB is in the system I am able to use it without any apparent problems.

WD support is having problems right now otherwise I would have downloaded their diag utility before posting. I will do that but in the mean time any suggestions? Is there anything inherently wrong with what I did? Did I miss something? Thanks.


My System SpecsSystem Spec
.
12 Dec 2016   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi dpetican, welcome to the Forum.

Have you accessed the BIOS & checked that the CD/DVD drive is not still showing in the boot order. If so you will have to remove it from the start up list.

Then go to Control Panel then Device Manager & see if the CD/DVD is still showing & if so uninstall it.

Could you then post back with a screen shot of your Disc Management with the 640GB drive attached to your computer. The tutorial below will show you how to do that & there is a link at the end of it explaining how to upload that to the Forum.

Disk Management - Post a Screen Capture Image
My System SpecsSystem Spec
12 Dec 2016   #3
dpetican

Windows 7 Home Premium 64bit
 
 

Screenshot of disk management attached. Nothing related to CDROM left in the BIOS. Interestingly the 2nd HD doesn't even show up as a boot option. However, I did discover this in the event viewer:

Source: Service Control Manager
Date: 16-12-12 11:13:16 PM
Event ID: 7026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: User-PC
Description:
The following boot-start or system-start driver(s) failed to load:
cdrom
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2016-12-13T04:13:16.466825500Z" />
<EventRecordID>26869</EventRecordID>
<Correlation />
<Execution ProcessID="640" ThreadID="644" />
<Channel>System</Channel>
<Computer>User-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">
cdrom</Data>
</EventData>
</Event>


Attached Thumbnails
Hard drive preventing clean shutdown/sleep/restart stop 0x9F-diskmgmt.png  
My System SpecsSystem Spec
.

13 Dec 2016   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

I am certainly not an expert on BIOS settings, so it might be best to wait for someone to come in & offer advice on removing this item showing in your event viewer.
"Description:
The following boot-start or system-start driver(s) failed to load:
cdrom".


Also your OS disc C has a 11.91GB primary partition that appears to be empty. This may have been the result of the "store" cloning the original 640GB disc to the new SSD. Care needs to be exercised when removing partitions on discs, so again it would be best to wait for more help here.

I have asked for more help so be patient & wait for help.
My System SpecsSystem Spec
13 Dec 2016   #5
axe0

Windows 10 Pro
 
 

Please read BSOD Posting Instructions and upload the zip.
My System SpecsSystem Spec
13 Dec 2016   #6
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by dpetican View Post
But now I cannot cleanly shutdown/sleep/restart etc. If I shutdown the screen goes black after awhile but the power button light stays on. After a few more minutes the system blues screens with this error:

Driver power state failure
Stop 0x9F
Here are the BSOD Posting instructions:
Blue Screen of Death (BSOD) Posting Instructions

There are some really good experts here that can help with BSOD's.
My System SpecsSystem Spec
14 Dec 2016   #7
jumanji

Windows 7 Home Premium 32 bit
 
 

While you may do what axe0 and DavidE suggested, you may also have a look at this: Driver power state failure-- Stop 0x9F - Microsoft Community In that I may suggest that you try Method 2 "Update the drivers for the video card, sound card and the chipset from the manufacturer’s website."
My System SpecsSystem Spec
15 Dec 2016   #8
dpetican

Windows 7 Home Premium 64bit
 
 

  • I've tested the hard drive and it passed. SMART attributes look okay.
  • I also tried another hard drive and it caused the same problem. Remember the problem goes away when the second hard drive is not present.
  • The presence or absence of the CDROM does not seem to affect the behavior.
  • All drivers were up-to-date before installing the new hardware. I downloaded and installed the latest Intel Chipset Device Software anyway.
  • The 11.91GB partition on the C drive is a special Asus recovery partition.
  • I restored to the BIOS defaults. The second hard drive now shows up in the BIOS, but I may have overlooked it the first time.
  • I attempted to flash the BIOS as I noticed there have been some updates. However the Asus winflash utility will not run on my system. Says I do not have an Asus system. Oy! The BIOS easy flash did not recognize the file I downloaded as compatible with my system. I'm sure I downloaded the correct files. I will have to ask on Asus forums.
  • BSOD info attached.
  • I noticed in the BIOS that I have 3 SATA channels but only 2 connectors. Currently the boot drive is on channel 0, while the second hard drive is on channel 1.
Thanks.


Attached Files
File Type: zip USER-PC-16-12-15_204931_76.zip (489.8 KB, 4 views)
My System SpecsSystem Spec
16 Dec 2016   #9
Megahertz07

Windows 7 HP 64
 
 

"I attempted to flash the BIOS as I noticed there have been some updates. However the Asus winflash utility will not run on my system. Says I do not have an Asus system. Oy! The BIOS easy flash did not recognize the file I downloaded as compatible with my system. I'm sure I downloaded the correct files."
That is VERY strange.
I would focus on updating the BIOS.
You said that it is a used laptop. Is it possible that the motherboard was replaced by a different one?
Look on BIOS for the MB information and compare to the model you have.
My System SpecsSystem Spec
16 Dec 2016   #10
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by dpetican View Post
I've tested the hard drive and it passed. SMART attributes look okay.
I also tried another hard drive and it caused the same problem. Remember the problem goes away when the second hard drive is not present.
Possible causes:
- BIOS
- driver of the controller
- controller itself

Code:
Event[3962]:
  Log Name: System
  Source: Disk
  Date: 2016-12-15T16:26:02.996
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: User-PC
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.
A processor is waiting for a process to work on an IRP, but for some reason the process exceeded a DPC request so it couldn't get to the IRP in time. Due to the limit of the minidump I can't get more out of it.
My System SpecsSystem Spec
Reply

 Hard drive preventing clean shutdown/sleep/restart stop 0x9F




Thread Tools




Similar help and support threads
Thread Forum
Stop programs preventing Windows 7 from scheduled idle shutdown.
Hello there, I've been searching, unsuccessfully, for a solution to this without resorting to third party programs. My nephews Windows 7 machine automatically locks at certain times to prevent him going on it or just to get him off of it at bed time. At this time he is usually playing...
General Discussion
Laptop will not shutdown or restart - clean install no help
Hi - first I apologize for the lengthy explanation! My problem started after a user complained her laptop was starting up on its own after she shut down. I tried myself and she was right - when selecting shutdown from the start menu the computer *looked* like it had shutdown, but the power...
BSOD Help and Support
BSOD plus restart from sleep mode and shutdown errors
Hello All, I am totally new to this and am really confused. About maybe a week ago I started having BSOD, plus Windows wouldn't restart after going into Sleepmode, and when I tried to Shut Down it would bring up the shut down screen then just keep "shutting down" with out ever shutting down. ...
BSOD Help and Support
Win 7 shutdown, sleep and restart issues.
After a couple failed attempts at installing a new SSD and flashing a new BIOS I finally got my system running fast and smooth - except for one (or 3) glaring issue. I'm not sure if it was the second install of windows 7 or during a flash of the BIOS but I now have these 3 issues. 1. On shutdown...
Performance & Maintenance
STOP 0x9f on sleep/hibernate
I'm having the following problem with my laptop: System info: Windows 7 Ultimate x86 Dell Latitude D400 bought used last year, has run perfectly fine until the last two days Upon hibernating or sleeping the computer, the screen blanks but the system remains powered on for several minutes....
BSOD Help and Support
BSOD on shutdown, restart, and sleep.
Ok so I just finished installing Windows 7 and I am getting a BSOD when I try to either shutdown, restart or sleep the computer. Now I know how frustrating it is to troubleshoot someone who doesn't give enough information so I'm going to try to be as detailed as possible. This is the second time...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 19:29.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App