Help for Logitech H340 Headset

Janesdf · 25 Dec 2016

Hi,

The mic on my Logitech H340 headset stopped working on my Win 7 pc. It worked fine until yesterday, then suddenly stopped.

I unplugged the mic from its usb port and tried every other port on my pc, the mic still does not work.

I checked the (Hardware/Sound) preferences, which originally showed the mic as Logitech H340 headset. Once it stopped working, the preferences now list it as USB Audio. While in preferences, I found that the mic level was set to 0, I slid the arrow to about 60%, clicked OK as the "Apply" button is dimmed. The mic still did not work.

Then, I ran the troubleshooter and it found that the mic volume level was set to 0, the troubleshooter fixed it so that the mic did work. But, it did not set the mic back to the original Logitech H340, still shows as USB Audio.

HOWEVER, if I shut down my pc, whether it's for a day, an hour or 5 minutes, the mic no longer works so I have to run the troubleshooter again to fix it.

By the way, I can hear audio through the headset, no problems there, just with the mic.

This is the second Logitech H340 headset that has had this problem. I contacted the manufacturer and they sent a replacement (this summer), which, as I mentioned above, worked fine until yesterday, now, the same problem.

Is this a Win 7 problem as I have seen questions regarding the same issue in the Logitech forum, Tom's hardware, and random searches.

Thanks for any help provided. Jane

Mellon Head · 25 Dec 2016

Jane,

Have you tried reinstalling the Logitech driver software for the headset? Perhaps there is a new version available at Logitech that might address the issue.

Checking that would be the first thing I would advise.

Janesdf · 26 Dec 2016

Hi,

I did search for a driver (sorry, I neglected to mention that above) only to find that there is no driver for the Logitech H340 headset. The Logitech website states that it does not need one and it did work properly until it didn't. I'm also curious as to why, in preferences, it would switch from the actual name of the headset to "USB Audio".

Thanks, again. Jane

Mellon Head · 26 Dec 2016

Have you installed any new software just prior to the mic not working properly?

Janesdf · 26 Dec 2016

No new software installed. I simply put the headset on to make a call through google voice and when the person who answered kept asking who was calling, and I was responding, but they could not hear me, that's when I knew the same problem with the first headset happened again.

I use the Logitech H340 headset mic primarily for google voice calls.

By the way, would you happen to know if there is a usb adapter to plug a phone into that I could plug into a usb port on my pc (not a cell phone, regular phone that would normally plug into a phone outlet or into the back of a modem). If there is such an adapter, I could use it with another headset that I have that plugs into my Plantronics T110 phone which I use for work.

Thanks for taking the time to respond. Jane

Mellon Head · 26 Dec 2016

I don't know of such an adapter for either a phone or the Plantronics T110, unfortunately,

Could you take a couple of screenshots for us and post them, please?

Specifically, the "Recording Devices" tab of your Sound window, like this:

Help for Logitech H340 Headset-sound.jpg

And one of Device Manager with the "Sound and Game Controllers" section expanded.

Also, can you let us know what sound controller you're using? Like Realtek, etc. The model of motherboard may help in that regard as well. If you could post that information, that would be great.

Thanks. :)

Janesdf · 27 Dec 2016

Hi,

I have attached both images as you requested. Thank you. Jane

Mellon Head · 27 Dec 2016

Jane,

I checked the Microsoft forums about the mic issue, and they offered these steps which apparently work to resolve the issue.

Try this, please, and let me know how it works out:

1. Run Device Manager
2. Go to the area that lists your headset (probably "Sound, video and game controllers")
3. Right click your headset and select "Properties"
4. Go to the "Drivers" tab
5. Click "Roll back driver"

If "Roll back driver" is greyed out, do the following:

1. Right click your headset and select "Update Driver Software..."
2. Select "Browse my computer for driver software"
3. Select "USB Audio Device" from the list

Hopefully that will work as Logitech doesn't seem interested in supporting the headset. Their forums hardly show anything, and their support pages have only a vague mention of the product. It doesn't have a driver package to make it work, it uses the standard Windows audio driver package. So hopefully, the guy at MS was right and the steps that I outlined might make it work.

Janesdf · 28 Dec 2016

Thanks again for your help. I followed the steps above and unfortunately, the result is the same, the mic still does not work. I also searched the Logitech forum, but I appreciate the time you took to do so as well, in case I missed any info.

At this point, I'm giving up on this headset, and will not purchase another one as I now have two with non-working mics. It's good for listening to audio, at least.

Again, many thanks. Jane

Mellon Head · 29 Dec 2016

I'm sorry we couldn't get it working, Jane.

If you do need another headset with MIC abilities, Corsair has some nice offerings. Their build quality is good and the support is there too. I have a pair that I really like. Food for thought.