Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Computer shuts down abruptly at windows startup

27 Dec 2016   #1
contremaitre

windows 7
 
 
Computer shuts down abruptly at windows startup

Hello,
My computer (dell e4300) shuts down when windows start, when it load some driver I think.
There is no BSOD.
It works fine in safe mode and with a ubuntu live CD.
I tried to reinstall windows on a spare hard drive because I noticed some smart errors on the other one.
But I get the same shut down when windows tries to load desktop during the first bootup.

I would like to find which hardware windows tries to activate when the computer shuts down, how can I do this ?

Thank you


My System SpecsSystem Spec
.
27 Dec 2016   #2
Megahertz07

Windows 7 HP 64
 
 

It can be a corrupted file.
Do a System file check - Run sfc /scannow
Schedule a disk check - Run chkdsk c: /f
My System SpecsSystem Spec
27 Dec 2016   #3
contremaitre

windows 7
 
 

No its not because I have the same behaviour on a fresh install on a different hard drive
My System SpecsSystem Spec
.

27 Dec 2016   #4
Megahertz07

Windows 7 HP 64
 
 

Is Temperature monitor set to 80șC on BIOS.
Is the heat sink well attached?
Is the CPU fan running?
My System SpecsSystem Spec
27 Dec 2016   #5
contremaitre

windows 7
 
 

Yes the CPU fan is running correctly, I can hear it speeding up when te computer is working and rapidly slowing down when the temperature decreases.
There is no temp option in bios, but there is a "Thermal events" log window, and no error or warning is reported.
My System SpecsSystem Spec
28 Dec 2016   #6
Megahertz07

Windows 7 HP 64
 
 

It can be that your installation disk isn't good.
Download the down loader toll
https://www.heidoc.net/php/Windows%2...Downloader.exe

set Win 7 and choose from Win7 OEM.
Use your COA key to activate
My System SpecsSystem Spec
28 Dec 2016   #7
contremaitre

windows 7
 
 

No the issue is not with the installation disk.
I knew it was related to hardware and driver.
So I tried to find wich one was doing this with device manager, and the faulty one is one of my graphic adapter.

When I am in safe mode I can see 2 graphic adpater :
both are named "Mobile Intel 4 series express chipset familly"
The only difference is the ID
VEN_8086 DEV 2A42 for the first one
VEN_8086 DEV 2A43 for the other one.
I have to disable the first one to avoid the issue.
When I disable it, I can reboot in normal mode, and I see the disabled one in graphic card section, but I don't see the other one anymore : there is no display adapter activated visible
When I enable both, the power cuts off abruptly (it's hardware cut off, not software) and there is a "asf2 power off" event in BIOS
My System SpecsSystem Spec
29 Dec 2016   #8
Megahertz07

Windows 7 HP 64
 
 

Install the Intel driver tool
Intel(R) Driver Update Utility

Make a restore point before installing the new driver
My System SpecsSystem Spec
29 Dec 2016   #9
contremaitre

windows 7
 
 

I already tried it and I have the latest driver from intel. I also tried the one from dell.
And with both I have to disable one of the graphic adapter, otherwise I have the shutdown.
I suspect a hardware issue.
My System SpecsSystem Spec
Reply

 Computer shuts down abruptly at windows startup




Thread Tools




Similar help and support threads
Thread Forum
Computer randomly shuts down abruptly, then reboots
After moving to a new home, my computer started misbehaving. It spontaneously restarts, no error message and no BSoD. The computer abruptly shuts down as if someone pulled the power plug, then it reboots. Important clues: The shutdowns happen at completely random times, nothing seems to...
General Discussion
Computer display shuts off/computer shuts down. During video tasks.
Whenever I play a movie or a game, after about 20 mins or so the display stops working. On some occasions the computer will just shut off. I have ran a AIDA64 benchmark test on my machine with all hardware devices and the system performs well. (Test ran for 5 hours +) I also checked my cpu...
Hardware & Devices
Laptop shuts down abruptly instead of hibernating at 5% battery?
I have all settings configured for laptop to hibernate if the battery reaches critical level, but laptop just lets it go to absolute zero without any warnings and actions and then abrupt shut down happens, like if you take the power plug out when using a regular PC. This is my power settings:...
General Discussion
Unable to boot off safe mode and the machine shuts down abruptly.
I own a gateway notebook as my secondary machine but since I sold my workhorse it should be my main machine this week before I buy a couple new macs and transfer this buddy to my mom, as of this morning I tried to wipe off the ATI HD3200 driver and update it as the scaling options were not showing...
General Discussion
System Shuts down abruptly while playing Ashes Cricket 2009
Hi, Recently installed Ashes Cricket 2009 but system shuts down abruptly after 10 minutes of playing the game. I have Windows 7 Home Premium 64bit version, 3 GB RAM and NVIDIA GeForce 310M Graphics Card. Any help will be much appreciated.
BSOD Help and Support
Computer abruptly shuts off while installing
I'm having a very frustrating issue while installing a genuine copy of Windows 7 Home Premium on a gaming rig I just built. After the first reboot during the install the computer abruptly shuts off when the screen says "Updating Registry." System Specs: Intel 2.93GHz i7 875k (Stock Speed)...
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 20:48.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App