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Windows 7: External HDD is Unknown and Not Initialized

12 Jan 2017   #1
Quinlan Vos

İstanbul
 
 
External HDD is Unknown and Not Initialized

Hello there. This is my first post at this forum.

I have a probably 6-7 years old WD Elements 1TB external HDD. When I connect it to PC via USB I can hear ordinary HDD detected sound and after that it sounds some short beeps at 7-3-3 order. Here are some screenshots of my situation. Is there any way to recover my data stored in this HDD? My priority is saving my data but saving HDD would also be cool

Help me SevenForums-Wan Kenobi you're my only hope.

OS: Win7 Ultimate x64




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External HDD is Unknown and Not Initialized-sevenforums2.jpg External HDD is Unknown and Not Initialized-sevenforums3.jpg External HDD is Unknown and Not Initialized-sevenforums4.jpg 
My System SpecsSystem Spec
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12 Jan 2017   #2
RolandJS

Windows 7 Professional 64-bit
 
 

Jumunji is one of the best recovery techs around! However, I can ask this: Did the computer use the Smartware and DriveUnlock when operations were aok? If so, my best guess is: get the Smartware and DriveUnlock back to the aok-days' operations.
My System SpecsSystem Spec
12 Jan 2017   #3
Quinlan Vos

İstanbul
 
 

Quote   Quote: Originally Posted by RolandJS View Post
Jumunji is one of the best recovery techs around! However, I can ask this: Did the computer use the Smartware and DriveUnlock when operations were aok? If so, my best guess is: get the Smartware and DriveUnlock back to the aok-days' operations.
Hello there RolandJS. At first thanks for quick reply and yeah while I was searching for other posts I saw Mr. Jumanji. I hope he can help me to get rid of this bad situation I've never used Smartware or DriveUnlock. Just plugged the thing, clicked to "View files" .
My System SpecsSystem Spec
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12 Jan 2017   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Until Jumunji comes to help, I would suggest doing nothing with the problem drive.
Doing the wrong thing at the wrong time will just cause more problems.

Jack
My System SpecsSystem Spec
12 Jan 2017   #5
jumanji

Windows 7 Home Premium 32 bit
 
 

Hi Quinlan Vos.

Welcome to Seven Forums.

Please read this Beeping Hard Drive | My Computer Is Beeping | Beeping Noises Hard drive bleeping means some sort of mechanical damage has taken place. If indeed it is, no DIY data recovery is possible. Only a Professional Data Recovery agency with clean room facility can repair and recover the data.You may contact WD Data Recovery Partners in your region. Telephonic consultation is free, Data Recovery | WD Support

Sometimes this beeping can occur if your external drive is power-starved and does not get sufficient power from the USB ports to actuate the mechanical parts. Consider yourself lucky if this is it in your case.( This applies only if your WD Elements drive is a portable drive drawing power exclusively from USB ports. Does not apply if your WD Elements is a Desktop one drawing power from the Mains supply through a power adapter)

So do this:

1. Try with a new interconnect cable. ( Your present USB cable could have been damaged)

2. Try connecting it to a USB3 port. (USB3 port can supply more power.)

3. Try different USB ports. (May be other ports can supply more power.)

4. Try a Y-USB cable that plugs into two USB ports. ( Two heads are better than one )

5. Try connecting your drive through a Powered USB hub. ( You know why )

Above all try all this on another PC that is working well.

Good Luck.
My System SpecsSystem Spec
13 Jan 2017   #6
Quinlan Vos

İstanbul
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Until Jumunji comes to help, I would suggest doing nothing with the problem drive.
Doing the wrong thing at the wrong time will just cause more problems.

Jack
Thanks for your warning Jack. I only installed Minitool Partition Wizard and Minitool Power Data Recovery softwares to see if I can see my HDD at those softwares and even at those software my HDD couldn't be listed



Quote   Quote: Originally Posted by jumanji View Post
Hi Quinlan Vos.

Welcome to Seven Forums.

Please read this Beeping Hard Drive | My Computer Is Beeping | Beeping Noises Hard drive bleeping means some sort of mechanical damage has taken place. If indeed it is, no DIY data recovery is possible. Only a Professional Data Recovery agency with clean room facility can repair and recover the data.You may contact WD Data Recovery Partners in your region. Telephonic consultation is free, Data Recovery | WD Support

Sometimes this beeping can occur if your external drive is power-starved and does not get sufficient power from the USB ports to actuate the mechanical parts. Consider yourself lucky if this is it in your case.( This applies only if your WD Elements drive is a portable drive drawing power exclusively from USB ports. Does not apply if your WD Elements is a Desktop one drawing power from the Mains supply through a power adapter)

So do this:

1. Try with a new interconnect cable. ( Your present USB cable could have been damaged)

2. Try connecting it to a USB3 port. (USB3 port can supply more power.)

3. Try different USB ports. (May be other ports can supply more power.)

4. Try a Y-USB cable that plugs into two USB ports. ( Two heads are better than one )

5. Try connecting your drive through a Powered USB hub. ( You know why )

Above all try all this on another PC that is working well.

Good Luck.
Hello Jumanji. At first I want to thank you for your long and explanatory post.

I tested some instructions you written above:

1) Today I bought 1TB WD Elements(portable one, exact same model as my damaged HDD) and 2TB WD Elements(desktop version), I tried to plug damaged HDD with those two new connection cables provided with new HDDs and it did not work BUT I tried to plug new 1TB portable with connection cable of my damaged 1TB HDD and it worked without any problem. So I can say this problem is not about cables.

2-3) Desktop has only USB3.0 ports and laptop has two USB3.0 ports. I tried all of them and result is same. Problem I explained at my first post of topic still exists.

4-5) I do not have any Y-USB and Powered USB hub. After I buy I am going to test damaged HDD with those cables too.

But according to results I got from 1-2-3 it seems trying 4 and 5 also won't be a sollution for me I guess problem is a mechanical damage inside HDD so it would be better to start searching for Data Recovery Center as you said recovering data from damaged HDD is impossible to do at home I hope those Data Recovery guys don't charge me high prices.
My System SpecsSystem Spec
14 Jan 2017   #7
jumanji

Windows 7 Home Premium 32 bit
 
 

Yes, you need not try 4 & 5. it is now established that your drive has undergone a physical damage. And as I said only an expert Professional Data Recovery service with a clean room can do the repair/recovery. And a clean room facility is an expensive affair. So you can't expect any lower fees for the service. It will be very high. You have to decide on the cost benefit ratio of getting that data back.
My System SpecsSystem Spec
14 Jan 2017   #8
Quinlan Vos

İstanbul
 
 

Quote   Quote: Originally Posted by jumanji View Post
Yes, you need not try 4 & 5. it is now established that your drive has undergone a physical damage. And as I said only an expert Professional Data Recovery service with a clean room can do the repair/recovery. And a clean room facility is an expensive affair. So you can't expect any lower fees for the service. It will be very high. You have to decide on the cost benefit ratio of getting that data back.

How much fee are we talking about here? Thousands of dollars? At Monday I am going to talk with Data Recovery Centers and I must prepare my heart for an attack lol
My System SpecsSystem Spec
15 Jan 2017   #9
jumanji

Windows 7 Home Premium 32 bit
 
 

I don't know. May differ from region to region, agency to agency. When you do find out let us know.
My System SpecsSystem Spec
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