my WD My Book wont load on my computer

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  1. Posts : 12
    64 bit - Windows 7
       #1

    my WD My Book wont load on my computer


    Hope anyone can help me.

    I got a My Book 1140 (2TB), when I connect it to my computer (also tried on 2 other laptops),

    1. Appears listed on the hard drive, but does not load. The bar that determines the space of the used or free disk does not appear. And if I click on it, tells me the perimeter is incorrect so cannot access to the WD My Book

    2. Also on the COMPUTER MANAGEMENT, doesn't appear under volume but it does under disk management is the one call Disco 1, but cannot open it.

    I also use the WD Data LifeGuard Diagnostics, told me have some bad sector, so I fix them, unplug and plug the USB and same error, wont load, sometimes wont even appear or the computer tells me need to format, I click on format (don't want to erased) and tells me the WD My Book is not connect it

    Any Ideas?





    Save
      My Computer


  2. Posts : 7,351
    Windows 7 HP 64
       #2

    Welcome to the forum.
    Bad sector and / or bad block is a bad signal.
    Is it new? Do you have data on it?
      My Computers


  3. Posts : 12
    64 bit - Windows 7
    Thread Starter
       #3

    Hi Megahertz07, thanks for the welcome :)

    It does have data about 1 TB (is a 2TB HD), is not new (2013). After waiting the WD My Book appear on the Volume section. but the File system saids is a RAW.

    I read that I should run CHKDSK command so, I did (still running)

      My Computer


  4. Posts : 7,351
    Windows 7 HP 64
       #4

    I would say that your disk is dead.
    Don't try to fix it.
    Ask Jumanji for help. He is the disk guru. https://www.sevenforums.com/members/jumanji.html
      My Computers


  5. Posts : 12
    64 bit - Windows 7
    Thread Starter
       #5

    Oh thanks, not sure how to write to him, don't see a contact message icon to write him
      My Computer


  6. Posts : 7,055
    Windows 7 Home Premium 32 bit
       #6

    it is now more than 12 hours since you started CheckDisk. Has it completed?

    What is the status after checkDisk completed? ( Do not abort checkdisk for any reason. Let it complete)

    After checkdisk completes post a screenshot of Windows Disk Management.

    Follow the guidelines here to post an untruncataed screenshot with all the information clearly visible. Disk Management - Post a Screen Capture Image
    Snipping Tool How to Use the Snipping Tool in Vista
    Upload to Seven Forums: Screenshots and Files - Upload and Post in Seven Forums

    Upload only to SevenForum servers.
      My Computer


  7. Posts : 12
    64 bit - Windows 7
    Thread Starter
       #7

    Thanks for your help Mr. Jumanji, the CheckDisk finish hours ago, since I didnt close the window could do the screenshot it is in spanish, but the translation can be something like this:

    0 undetected files recovered.
    USN Journal check completed
    Correct errors in the reflection of the master file table <MFT>
    Fixing errors in the volume bitmap.
    Windows has made some corrections to the file system.

    19534880703 KB of total disk space
    1333420428 KB in 1526670 files
    615940 KB in 143933 indexes
    0 KB in bad sectors
    19558559 KB in use per system
    The log file has occupied 65536 kilobytes
    617488476 kb available on disk

    4096 bytes in each allocation unit
    488370175 allocation units on total disk
    154372119 allocation units available on disk

    After it finish a friend told me to try EaseUS Data Recovery, since it will not erase the information, but supposedly try to recover information, it is 74%, however it does not show anything on the screen, I do not know if it will do when it reaches 100% (I took a screenshot of it too).

    Thanks again.
    my WD My Book wont load on my computer Attached Files
      My Computer


  8. Posts : 7,351
    Windows 7 HP 64
       #8

    Jumanji gave you instructions to post a snapshot. Please follow them.
      My Computers


  9. Posts : 7,055
    Windows 7 Home Premium 32 bit
       #9

    Screenshot with Snipping Tool > Save as jpg > upload to Seven Forums.

    Please read again on how to upload and insert it in the post. Screenshots and Files - Upload and Post in Seven Forums

    Anyway after EaseUS finishes, shut down your computer and then reboot.

    I do not know what checkdisk Command you ran.

    Run check disk again from command prompt.

    Open Command prompt. Start > All programs > Accessories > Command Prompt

    Type
    CHKDSK K: /f /v /r /x Press enter. Note: Replace K: with the actual drive letter of the external drive. Also note that before every option/switch there is a space.

    Allow check disk to complete.

    When checkdisk runs please do not do anything else on the PC. No multitasking. Hands off.

    Do not abort checkdisk midway for any reason. Dangerous - for the data

    Allow it to complete even if it runs for a day.

    When checkdisk completes, shut down your PC, plugout your My Book, reboot , allow time for Windows to settle, and then plug in your My Book.

    Let me know the status.
    Last edited by jumanji; 15 Jan 2017 at 09:33.
      My Computer


  10. Posts : 12
    64 bit - Windows 7
    Thread Starter
       #10

    Hi, sorry about the screenshots, let me fix it. I use this command CHKDSK /f J:
    and gave me this:
    my WD My Book wont load on my computer-archivoviejo.jpg

    This is the way that the WD My Book Appear on my computer
    my WD My Book wont load on my computer-discoraw.jpg
      My Computer


 
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