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Windows 7: HDD are not turned off after installing graphic card

18 Feb 2017   #1

Windows 7 Ultimate
HDD are not turned off after installing graphic card

Dear Community,

I've got pretty old HW setup, which used to work fine until I put some more hardware in.
Particularly, none of power saving options are working now:
- HDDs are not turned off as they used to do
- Displays are not are not turned off
- Screen saver is not activated

These problems started after I've installed
- a new graphic card and its drivers (MSI/NVIDIA),
- software for the display (DELL)
- video camera driver (Microsoft)
I've read all advices from this thread and found no solution.
I'd appreciate any advise on further troubleshooting.
Most important for me is powering off HDDs 'cause, unlike displays, they've got no power off button

My System SpecsSystem Spec
18 Feb 2017   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome hutorny now this is almost identical to my Ivy Bridge setup and I have no real issues with it when installing new hardware.

Now just where did you get the driver for the new graphics card? Is it the same as this one from Nvidia? Drivers | GeForce

Have you got an AV installed? if so it might be an idea to disable it when installing the GPU driver.

I did say I had no issues with my machine except for one an it involved the Samsung Magician software and the issue was solved by uninstalling it so do that if you are running it.

As that new card is a fair size just what are you using for a PSU? it could possibly be under powered.

Edit: I should have also added that it might be an idea too to only have the OS drive installed while you do the driver.
My System SpecsSystem Spec
19 Feb 2017   #3

Windows 7 Ultimate

Hi John, Thank you for interest to my issues. Graphic card driver came on a DVD with the card. Perhaps it was updated by autoupdater. I have no AV and did not have it before the upgrade. Neither I have Samsung Magician software. Regarding the PSU - how can I determine whether it is underpowered?
My System SpecsSystem Spec

19 Feb 2017   #4

Win7 pro x64

it sounds like your machine is not entering sleep mode the way it used to. This is common when you have a driver problem. Check in device manager to see if you have a mark next to any devices, which indicates a driver issue. Also google phrases like "computer won't enter sleep mode". Make sure your video card is properly installed as some of them require their own power to be plugged in.
My System SpecsSystem Spec
20 Feb 2017   #5

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Ok mate well see the suggestions that johnhoh has posted first and in reality you really need to update the GPU from the manufacturers site because a lot of software disks that come with cards and motherboards for example are more often than not out of date by the time you buy them. That's why I posted that link for that very purpose.

Now unless I am terribly mistaken that GPU does not need the power supply cable to it and the specs refer to it requiring 75W and a PSU of 300W is recommended by the MSI site.

So what you can do is two things first you can find the specs on the PSU using this
Using HW Info
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 5 - 5.25v
3.3v = 3.135 3 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

Use PART A: - see mu pic for what you are looking for.

Second you can find out roughly what size PSU you need with what you have in the machine using this
OuterVision Power Supply Calculator < this will give you a suggested output wattage for the PSU and allow for some leeway just fill in the specs as best you can

Attached Thumbnails
HDD are not turned off after installing graphic card-hw-info-desktop-psu.png  
My System SpecsSystem Spec
20 Feb 2017   #6

Windows 7 Ultimate

Hi John, Thank you for your advices. I've calculated power load and got: Recommended PSU Wattage: 357 W. Mine is Great Wall ATX-450PN rated as 450W. BIOS shows all voltages as normal, however HWiNFO shows Vcore 0.869 average (see the screenshot attached). Is it too low? Other voltages seems to be OK. In the device manager I've got a new unknown device ACPI\INT33A0 - an Intel Smart Connect device. Also I have another one which is there for years - it is a video capture board not supported by vendor anymore. Last supported OS was Windows XP. In the past this board did not affect sleepability. Following your and johnhoh recommendations, I have downloaded the drivers and applying update.

Attached Thumbnails
HDD are not turned off after installing graphic card-hwinfo-voltages.png  
My System SpecsSystem Spec
20 Feb 2017   #7

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Ok now the PU has enough obviously though I am not familiar with the brand and quality of build is all important with that device because if it does not provide the power in a stable and adequate manner then it follows that other components will be affected also.

For example a small difference in the CPU operating voltage (say 0.1v) alters the clock speed accordingly so any fluctuations in that will affect the performance of it. Now the main voltage rails are ok that is the 3.3v, 5v and +12v rails. The vcore readings I think if you were to watch them will fluctuate with use. So for the moment the main voltage rails are the ones that should be within that 5% +/- of the required standard voltage as per that ditty of mine.

The next thing is to see if that GPU update has any effect on how the machine behaves.
My System SpecsSystem Spec
20 Feb 2017   #8

Win7 pro x64

Intel Smart Connect has to do with waking the computer from sleep. Here is the driver if you do not have it
Download Intel(R) Smart Connect Technology

If after applying it you still cannot wake from sleep, try uninstalling that video capture card just to see if it makes a difference. You mentioned it did not used to affect sleep, but maybe now there is a conflict. Something to check. If you want to post the specific model of the video capture card, that might be useful
My System SpecsSystem Spec
21 Feb 2017   #9

Windows 7 Ultimate

Dear Colleagues,

I appreciate your help. Here is status update, and I think, with your help, the problem is identified.

I've updated the graphic card drivers and it had no effect on sleep.
Then I've installed Intel(R) Smart Connect Technology and when it runs, it complains:

Intel Smart Connect Technology Agent is not running

I've looked at the event log for records of this particular service and found a bunch of errors like this:
ISCT - isctAgentUnhandledExceptionHandler   [TID: 0x12b0] Exception - address (0x000007FEFD929E5D) - code (0xe06d7363) -parameters(19930520, 2d6f860, d8d81838, d8d10000)
The 0xe06d7363 error code is described on ms support site although I am not sure if I can get any use of that information.
My System SpecsSystem Spec
21 Feb 2017   #10

Win7 pro x64

You need to enable ISCT within your bios. Hold down the delete key during bootup to get into bios, then go to the advanced > cpu section. See Page 3-18 of the link.
My System SpecsSystem Spec

 HDD are not turned off after installing graphic card

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