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Windows 7: New HDD disapeared , not showing and not running

27 Feb 2017   #1
zpoison

Windows 7 Ultimate x64
 
 
New HDD disapeared , not showing and not running

Hi my new 6TB HDD western digital plugged as an external HDD with USB 2.0 was running fine today,

until I moved the table, or maybe it was the seat near the table, the cable cords are near on the floor
The HDD itself is on top of my PC the USB cable is as free as possible and same for the electricity cord and USB cord.

I moved the table, and the HDD has disapeared from my PC, and its not in "create & format hard disk partition" window neither, and not in the device manager either, I did"scan for hardware" it did nothing

at first the USB icon (near the clock where we should go to eject) was still there and I clicked a couple of times , it was like it was still there but not effective or something

I rebooted the PC , nothing
I've put another HDD and this HDD was running,
I've put the defective HDD in the tower plugged as a normal HDD and it is not detected, nowhere on the PC

I cannot see this HDD when I try to use a recovery software

TO RECAPITULATE = The HDD disapeared , it does not spin


My System SpecsSystem Spec
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27 Feb 2017   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Did the HDD suffer any fall or shock when you moved the table, meaning did it fall over if it was standing upright, or did the table vibrate when it was moved as they sometimes do on a hard surface.

It only takes a few small shock to damage an HDD & from what you have said it seems that this may have happened.
My System SpecsSystem Spec
27 Feb 2017   #3
zpoison

Windows 7 Ultimate x64
 
 

Thank you but
It was on some very soft rubber stuff (you know stuff with holes, very soft, that you buy for one dollar in rolls) 2 layers of that soft stuff

I've been aware of no shock at all the HDD was on the PC tower and I moved the table, not the tower

how could I recover things that are in this HDD if its not showing, or not spinning ?
Please
My System SpecsSystem Spec
.

28 Feb 2017   #4
Megahertz07

Windows 7 HP 64
 
 

Open Computer Management - Disk Management. Expand all columns so we can read them. With the sniping tool take a snapshot and post the image here as an attachment.
My System SpecsSystem Spec
28 Feb 2017   #5
RolandJS

Windows 7 Professional 64-bit
 
 

Please tell us you have backups of the contents of this problematic hard-drive.
My System SpecsSystem Spec
28 Feb 2017   #6
zpoison

Windows 7 Ultimate x64
 
 

Thanks guys for the replies
@Megahertz07 here is the picture, but the disk is not showing, and not spinning(plugged on USD enclosure, but the problem is not the enclosure because I tried with my other HDD and it worked)


@RolandJS no I did'nt have backup , It was a newly installed 6TB that I have put in the external enclosure last week
This HDD is one week old !
But I have put many of my music on it, it contained 3TB of music
And if i wanted a backup for 6TB I would have to but double the HDD to put them in a NAS or something
I only have 4 6TB that mean only 2 would be available (I think?)


Attached Thumbnails
New HDD disapeared , not showing and not running-ckuhhfe.jpg  
My System SpecsSystem Spec
28 Feb 2017   #7
Megahertz07

Windows 7 HP 64
 
 

My advice is to send the disk back in warranty. I think it's dead.
My System SpecsSystem Spec
Reply

 New HDD disapeared , not showing and not running




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