Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: New HDD disapeared , not showing and not running

27 Feb 2017   #1

Windows 7 Ultimate x64
New HDD disapeared , not showing and not running

Hi my new 6TB HDD western digital plugged as an external HDD with USB 2.0 was running fine today,

until I moved the table, or maybe it was the seat near the table, the cable cords are near on the floor
The HDD itself is on top of my PC the USB cable is as free as possible and same for the electricity cord and USB cord.

I moved the table, and the HDD has disapeared from my PC, and its not in "create & format hard disk partition" window neither, and not in the device manager either, I did"scan for hardware" it did nothing

at first the USB icon (near the clock where we should go to eject) was still there and I clicked a couple of times , it was like it was still there but not effective or something

I rebooted the PC , nothing
I've put another HDD and this HDD was running,
I've put the defective HDD in the tower plugged as a normal HDD and it is not detected, nowhere on the PC

I cannot see this HDD when I try to use a recovery software

TO RECAPITULATE = The HDD disapeared , it does not spin

My System SpecsSystem Spec
27 Feb 2017   #2

Windows 7 Home Premium 64 bit sp1

Did the HDD suffer any fall or shock when you moved the table, meaning did it fall over if it was standing upright, or did the table vibrate when it was moved as they sometimes do on a hard surface.

It only takes a few small shock to damage an HDD & from what you have said it seems that this may have happened.
My System SpecsSystem Spec
27 Feb 2017   #3

Windows 7 Ultimate x64

Thank you but
It was on some very soft rubber stuff (you know stuff with holes, very soft, that you buy for one dollar in rolls) 2 layers of that soft stuff

I've been aware of no shock at all the HDD was on the PC tower and I moved the table, not the tower

how could I recover things that are in this HDD if its not showing, or not spinning ?
My System SpecsSystem Spec

28 Feb 2017   #4

Windows 7 HP 64

Open Computer Management - Disk Management. Expand all columns so we can read them. With the sniping tool take a snapshot and post the image here as an attachment.
My System SpecsSystem Spec
28 Feb 2017   #5

Windows 7 Professional 64-bit

Please tell us you have backups of the contents of this problematic hard-drive.
My System SpecsSystem Spec
28 Feb 2017   #6

Windows 7 Ultimate x64

Thanks guys for the replies
@Megahertz07 here is the picture, but the disk is not showing, and not spinning(plugged on USD enclosure, but the problem is not the enclosure because I tried with my other HDD and it worked)

@RolandJS no I did'nt have backup , It was a newly installed 6TB that I have put in the external enclosure last week
This HDD is one week old !
But I have put many of my music on it, it contained 3TB of music
And if i wanted a backup for 6TB I would have to but double the HDD to put them in a NAS or something
I only have 4 6TB that mean only 2 would be available (I think?)

Attached Thumbnails
New HDD disapeared , not showing and not running-ckuhhfe.jpg  
My System SpecsSystem Spec
28 Feb 2017   #7

Windows 7 HP 64

My advice is to send the disk back in warranty. I think it's dead.
My System SpecsSystem Spec

 New HDD disapeared , not showing and not running

Thread Tools

Similar help and support threads
Thread Forum
Last received message not showing when running Wlm
Hi Everytime i start windows live mail, even if i selected sort by date as usual, it started to display messages the wrong way every time i start it. In fact, the headerview scrollbar shouldn't be on top (actual situation) but on the bottom, so i can automatically see the last received...
Browsers & Mail
Running applications not showing on taskbar - Please help
Hi I showed some work colleagues that it is possible to set up a Windows 7 taskbar to look like the Windows XP taskbar. IE. No pinned apps, and one application for each instance of an open application. That was my downfall. I guess that good deeds aren't always rewarded. :( Anyway... I now...
General Discussion
Windows suddenly stopped showing the screen of the running programme.
Hi, This is just a minor thing but I really want to get it fixed. Recently I bought a new laptop dell xps15 and its windows 7 home premium 64bit. I really like it and its got some really special function. For example when you put your mouse cursor on the icon on the taskbar, it shows...
General Discussion
my partitions disapeared!!! plz help!!!!!!!
I have 5 partitions on my HDD C, D,E,F and H. and Everything was going fine but when i was removing an app during removing it i logged off my computer and after that the E,F and H partitions with total of almost 387 gb were are some screenshots:
Hardware & Devices
CMD has disapeared need help!!
My command prompt has totally disappeared from my laptop. Window 7. Someone help. Info on where or how I can download and fix this problem would be much appreciated!

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:50.
Twitter Facebook Google+