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Windows 7: Can’t Print – says “Error Printing” in queue

12 Mar 2017   #11
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Dave,

old printers, (deleted) still leave traces on the system, and can/do cause problems in some cases

As i said earlier Word is set to Nul, it will not print.


Create a restore point,(an image would be better)

REMOVE ALL the other devices in that section
try printing.

If that still fails i suspect the "remnants" are causing a problem
(have to play find the registry entry)

Roy
note removing devices will NOT affect the programs


My System SpecsSystem Spec
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12 Mar 2017   #12
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

ADVISE ONLY PENDING


Delete the following registry under:
KEY_CURRENT_USER\Printers\Connections\<Printer>
Please replace <Printer> with the actual printer that you want to delete.


from this article
Remove Old Mapped Printers via GPO/Script/Something? | PC Review
My System SpecsSystem Spec
12 Mar 2017   #13
DaveBrock

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks, I followed your suggestion.

Created restore point
Deleted all Printers listed
Shut down Laptop, and then started it again.

From Printers and Devices, selected Add a printer

Selected Router printer, but it could not find it automatically, so I selected custom, and added the
IP address 192.168.1.101
And manually selected the Manufacturer and Model: Kyocera FS-C5400DN

Message presented “Windows detected driver already installed for this printer”, so I proceeded with that,
and gave the printer a name “Kyocera FS-C5400DN-2” to recognise it from the previous two names used.

Printer Sharing screen was presented, so I selected ‘sharing’ and received message “You’ve successfully added the Kyocera FS-C5400DN-2” and then I clicked on ‘Test Page’, but as before… it did not print.

From Printers and Devices, the new printer shows up, with 1 document in the queue… but “no status” displayed.

In Event Viewer for PrintService, no error... simply information message "Spooling job 2"

Any other ideas?
My System SpecsSystem Spec
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12 Mar 2017   #14
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello Dave now I don't know if Roy would agree but it might be worth checking in the registry > Software in both the HKEYS LOCAL and USER for any left over Kyocera entries ??

John
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13 Mar 2017   #15
DaveBrock

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

>>Delete the following registry under:
>>KEY_CURRENT_USER\Printers\Connections\<Printer>
>>Please replace <Printer> with the actual printer that you want to delete.

I Went into Regedit

Under HKEY_CURRENT_USER
Printers
Connections has "Value not set" under data.

Under HKEY_CURRENT_USER
Printers
Defaults is set to Kyocera FS-C5400DN-2

which is the name I gave the printer when I added it yesterday.



I also searched for "Kyocera" (which was part of the name given to previous times I added the printer), and no occurrences found other than the default value mentioned above.


Any other ideas?

Dave
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13 Mar 2017   #16
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm Dave I would have thought there would have been an entry in the registry > Software I actually cleaned an old printer from my laptop's registry - just last night after uninstalling it from the Control Panel.

Now on a slightly different tack I am wondering if the wifi is actually working? but if you can still use the net etc I suppose it must be. I have had this problem myself before and my fix was uninstalling the printer driver deleting those reg entries and then reinstalling the printer software. Now I remember not installing the HP help stuff so does the Kyocera have those add on bloatware kind of stuff??

Just thought too the AV on that machine just what is it and have you tried disabling it and hen try the print??
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14 Mar 2017   #17
DaveBrock

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Icit2lol,
I can use the WiFi fine for surfing the internet etc. and I can ping the printer at 192.168.1.101 and replys fine, so I am guessing the internet is working fine.

I am running BitDefender total security 2017. I followed your suggestion, and disabled Firewall, and tried to print a document.

Still would not print.

The document is sitting in the queue with no status.

Sounds like it is something in Windows 7 that is not running correctly?

I don't remember ever installing printer software... but it is many years back and I may have forgotten. I think that I just specified the Printer and model at the time.

Dave
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14 Mar 2017   #18
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Dave well mate I would install any drivers you can find for that printer - at worst nothing will change and best it works

Easy enough to uninstall if nothing happens. Now the Kyocera site is a bit of a nightmare but I think on page 1 in this is the Microsoft certified universal driver KYOsearch

I do find such support sites really frustrating because they can never give you what you are looking for but I think the one I mentioned maybe the one you need. See pic and it is included with a whole lot of other models but am guessing it is as they say a universal driver. Am also guesin if one were to search through all those pages there maybe a dedicated driver for your machine.

Now I don't know how much this printer does or if you really like it but an alternative would bea new printer.
Myself if the device is old would go for that option and if you wnat my own personal prefrence an HP as after having Canons for for many years I fid the HP not only more economiclal but qyuieter too. My current printer is this HP Officejet Pro 8600 e-All-in-One Printer - N911a Drivers and Downloads | HP(R) Customer Support - I bought mine for around $240 and it does just about everything print, scan, copy , and fax - plus I cannot fault the support either. But the choice and budget is yours of course


Attached Thumbnails
-kyo.png  
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15 Mar 2017   #19
DaveBrock

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Firstly a Big Thank you to all of you who have kept giving me suggestions on what to try next.

I found the disc that came with the Printer and uninstalled the old driver, but it would not let me install the new driver, even though I tried this many times.

Anyhow I kept trying different things, and found the Kyocera Driver on their website and downloaded it (even though I don't think this was the one that eventually was used).

I then deleted the Printer again.

And shut down and restarted the laptop.

I then added the Printer (Router printer), and it installed it, but seemed to use the driver UNIDRV.DLL which assume it pulled from the internet.

I could hardly believe it when I printed the test page and it worked.

By the way... I have used Canon printers for years, but about 6 years ago moved to the Kyocera printer which was expensive to buy, but the toner costs less that 1/3 of the price from the Canon Toner. I print a lot (1000's) of A4 colour posters from time to time. The Kyocera is fast, great quality, and cheap to run.

And now is working again ;-)

Thanks again guys.

Best Wishes,
Dave
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15 Mar 2017   #20
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote:
I then added the Printer (Router printer), and it installed it, but seemed to use the driver UNIDRV.DLL which assume it pulled from the internet.
Now just out of interest Dave was that the same as the link I sent?? Just want to know for future use if so.

Anyway glad it is all up and going and I am guessing in this day and age of so many models of printer being put out by the different companies is why there are so many drivers for this and that. I find it all a bit tedious chasing down drivers for anything now and it could be so easy.

The other thing that I wish they would make sure of is the CD's they put out with their products is up to date with the driver info or at least give you the URL of the driver support site direct instead of going from one convoluted window to another convoluted window etc etc
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 Can’t Print – says “Error Printing” in queue




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