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Windows 7: Computer does not recognize camera

23 Mar 2017   #11

Win7, home premium, 64 bit

I tried attaching the camera to my laptop using the same USB cord and it worked fine. I can upload the photos to my laptop, store them on a CD and then load them onto my desktop for processing. However that isn't a permanent solution. I made sure that the options in Control Panel, autoplay was the same on both computers. I suspect that there is a problem with the autoplay on my desktop. Does Microsoft have any software upgrade to autoplay?

My System SpecsSystem Spec
23 Mar 2017   #12

Windows 7 Home Premium 64 bit sp1

Did your Canon Power Shot come with a DVD for software installation, if so, have you installed it & registered it with Canon. Have a look at this Canon website & register the camera & download the latest software. Before you install it Uninstall any previous Canon camera software you have installed.

Install the correct software & also download any instruction manual you might need as well.

PowerShot G11 Support - Firmware, Software & Manuals | Canon Australia
My System SpecsSystem Spec
23 Mar 2017   #13

Win7, home premium, 64 bit

I no longer have the software that was provided with the camera. However, my wife uploaded a few hundred photos from the same camera a month ago, so it was working properly. I have run into a second problem. I uploaded the photos to my laptop with no problem. However when I tried to copy them to a DVD, the disc drive would not accept the disc. It told me to insert a proper disc. I tried the same disc in my desktop and it recognized it right away. I then took a disc with software on it and put it in the laptop drive and the drive accepted it. It seems the longer I go the more complicated it gets. Any suggestions?
My System SpecsSystem Spec


 Computer does not recognize camera

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