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Windows 7: QY7 Bluetooth headphones missing Connect option in Devices

01 Jun 2017   #1

Windows 7 32-bit
QY7 Bluetooth headphones missing Connect option in Devices

Good afternoonish all. I'm running to a bit of an odd issue. I'm at work, and I recently 'upgraded' my PC to a LENOVO THINKCENTRE M91P 3.1Ghz CORE I5 Tower running Windows 7 32-bit. I know, I know, it's Lenovo, but it's a work computer and I didn't pay for it.

Anyways, my issue is this. I have been using an Insignia Bluetooth Dongle on my previous system, also running Windows 7 32-bit, with the identifier BCM20702A0 in the device manager, and it's always worked fine in connecting my QY7 headset so I can listen to music and such at work. I plug it into this Lenovo, and it grabs the drivers fine and looks ok, and I can even pair my headset to it just fine and it displays in the devices listing normally, but I have no control or connect option on it like I once had. It's just basically an icon there. I put an image below.

On my previous system, I had more options here, one of which was either "Connect" or "Control" which would lead me to a screen similar to the wifi connect screen where I could turn my headphones on, set it to pairing, and hit a connect button for it to connect and identify as an audio device. Now, I just get these 4 options, no visible way to connect, and nothing listed for my headphones under my playback devices.

I've spent 4 hours looking for other Broadcom drivers, all of which gives me a message saying it can't see a bluetooth device, so I'm always stuck with the windows drivers for them. I've searched every avenue I can think of, and now I'm asking anyone here if they can help me out.

Some other notes. I have gone under the services tab in properties and have selected all boxes to ensure it recognizes all abilities of my headphones. I have checked this before and after adding the device to no avail.

My System SpecsSystem Spec
01 Jun 2017   #2
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

This is a work computer that was given to you to use at work. Is that correct?

Try contacting the company I.T. Department and see if they can give you a hand.
Some work places will disable such things as the ability to listen to music while at work.

My System SpecsSystem Spec
01 Jun 2017   #3

Windows 7 32-bit

I manage my own system here, so that's not the issue.
My System SpecsSystem Spec


 QY7 Bluetooth headphones missing Connect option in Devices

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