Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Optical drive problem

09 Jun 2017   #1
nitewulf

windows 7 pro
 
 
Optical drive problem

I thought this was a hardware issue as the optical drive on my Gateway NV59 laptop will play cds and dvds, but no program will display track, artist info etc. as if unable to access gracenote or other databases. I replaced the drive and same issue. If I use an external USB optical drive, it works as expected. Running windows 7 pro 64 bit. Any ideas other than reinstalling windows?


My System SpecsSystem Spec
.
12 Jun 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello mate now have you tired these is not then please do so

https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

https://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as perOption2
My System SpecsSystem Spec
12 Jun 2017   #3
fireberd

Windows 10 64 bit
 
 

Unable to access gracenote, etc is not a hardware problem with the drive. The drive has nothing to do with those functions.
My System SpecsSystem Spec
.

12 Jun 2017   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

As fireberd has said mate can you do those basic scans first I linked.
My System SpecsSystem Spec
12 Jun 2017   #5
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
Unable to access gracenote, etc is not a hardware problem with the drive. The drive has nothing to do with those functions.
Still, it's curious that he can access Gracenote when the external drive is connected.
My System SpecsSystem Spec
12 Jun 2017   #6
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

Only time I've seen this type of thing is when the application is looking for either a licence key that is stored at a specific location or the general hardware layout mapping is used to ID the system, again for licence purposes. Not used any gracenote services for many years so cannot state any specifics of course
My System SpecsSystem Spec
12 Jun 2017   #7
nitewulf

windows 7 pro
 
 

Quote   Quote: Originally Posted by Lady Fitzgerald View Post
Still, it's curious that he can access Gracenote when the external drive is connected.
I ran scannow and chkdisk without result. When I play an audio CD, Winamp tries to access Gracenote and fails. Error was "bad disc data". So I guess it won't be solved until I reinstall or upgrade Windows. Thanks for everyone's help.
My System SpecsSystem Spec
Reply

 Optical drive problem




Thread Tools




Similar help and support threads
Thread Forum
optical drive gone
I went to control panel/backup and created a system image on my WD USB Passport portable drive. When it finished, I tried to create a system prepare disk I couldn't because my CD/DVD drive is no longer recognized. I went to my computer and my hard drive is shown but no optical drive is present...
Hardware & Devices
Optical drive clicks twice when starting video on hard drive-
Almost new Inspiron 5720- Home Premium. i7 quad. After installing three or four updates yesterday my laptop now clicks the optical drive a couple of times as I start any video or music file on the hard drive. Not a fatal flaw, but, very irritating just the same. Did a system restore to the...
Music, Pictures & Video
Optical Drive MIA
I just turned my machine on and went to install a new program and nothing happened (auto-load didn't kick in). Checked my Windows Explorer and both of my DVD drives are not listed. So, I rebooted and still the same thing. I went into device manager and the Optical Drives are shown but with the...
Hardware & Devices
Optical drive problem
Installed Windows 7 Ultimate on my HP Notebook, a DV2840se. After install, my CD/DVD drive doesn't show up anymore, not even in the device manager. Tried deleting the upper and lower filters, didn't do any good. The drive popped up under "my computer" once, but I haven't noticed it since. Any...
Hardware & Devices
Interesting problem with optical drive in windows 7
I've a problem with my optical drive. After finalizing the disk during burning when it is again inserted it is just throwing out the disk without reading the contents in it. But it is reading the disks which were previously written using the same optical drive.Those disks which are thrown out when...
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:52.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App