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Windows 7: Problem with USB mouse and keyboard just after start up.

14 Jun 2017   #1
warmbells

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Problem with USB mouse and keyboard just after start up.

Hi,
My Windows 7 PC has developed a fault with both the mouse and keyboard after start up last night. During start up the keyboard numbers lock lights and the mouse moves, about thirty seconds after windows has fully loaded the keyboard light goes out and it becomes unresponsive and the mouse stops moving. The motherboard is a Gigabyte GA-Z77-DS3H. All updates have been installed as of Monday 12 June 2017.

I cannot even use safe mode as the mouse and keyboard both stop working.

Anyone had this problem? Any advice much appreciated.

Gerald


My System SpecsSystem Spec
.
14 Jun 2017   #2
Megahertz07

Windows 7 HP 64
 
 

You have to find out if it's a hardware or software issue. Unfortunately it seems to be a hardware issue.
- Try to boot another OS. Use the Win 7 installation disk to see if you have mouse and keyboard.
- Try to attach the mouse and keyboard to another port.
Report
My System SpecsSystem Spec
14 Jun 2017   #3
warmbells

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Problem with USB mouse and keyboard just after start up.

Put my installation disc in a safe place, haven't found it yet, but I have a restore disc. The system does not boot from DVD and it does not show in the BIOS set up. Have tried the mouse and keyboard in different USB ports with no luck, tried both items on my wife's PC both work okay.

Gerald
My System SpecsSystem Spec
.

14 Jun 2017   #4
Megahertz07

Windows 7 HP 64
 
 

Can be that BIOS is corrupted.
Remove the MB battery and wait 1 minute.
Boot and reconfigure BIOS settings.
My System SpecsSystem Spec
15 Jun 2017   #5
warmbells

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Problem with USB mouse and keyboard just after start up.

Quote   Quote: Originally Posted by Megahertz07 View Post
Can be that BIOS is corrupted.
Remove the MB battery and wait 1 minute.
Boot and reconfigure BIOS settings.
Thanks for the reply,
I put a new battery in as the one that was in was the original. rebooted and chose optimum settings. The optical drive is now found and I ran the rescue disc, it found some faulty windows files which it repaired and then restarted. It now runs for abour five minutes before the mouse and keyboard lock.

Gerald
My System SpecsSystem Spec
15 Jun 2017   #6
Megahertz07

Windows 7 HP 64
 
 

Reading your fist post, something about keyboard light goes out call my attention.
It means that your system has locked.
- Do you have a multi meter to check the power supply voltages? Do you have another PS to replace?
- On BIOS, are the temp warnings enabled (CPU and Chipset)?
- Is the CPU fan running? Did you take out the CPU heat sink recently for cleaning?
My System SpecsSystem Spec
15 Jun 2017   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Exactly what power supply are you using?

What are the cpu temps?

Jack
My System SpecsSystem Spec
15 Jun 2017   #8
warmbells

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi to you both,

I recently had a new power supply fitted when it blew, the repair shop said he would take a look at it as the repair was still under warranty, took it about an hour ago.

Gerald
My System SpecsSystem Spec
15 Jun 2017   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

What exactly do you mean by this ( when it blew)?

Jack
My System SpecsSystem Spec
15 Jun 2017   #10
warmbells

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Switched on in the morning, big bang, flash and smell from PSU, replaced and tested same day.

Gerald
My System SpecsSystem Spec
Reply

 Problem with USB mouse and keyboard just after start up.




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