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Windows 7: Problem with AVA6 Plus scanner

20 Jun 2017   #1

Windows 7 Professional x64
Problem with AVA6 Plus scanner

Hi everybody,

I have annoying issue with AVA6 Plus scanners, about 50 scanners and 50 different stations with Windows 7 pro x64, scanner works fine until it receives and error "scanner is busy" or "cannot find scanner", and the only thing that helps is powering off and powering back on or/and unplugging usb cable and plugging back in.
Anyone has a suggestion?

Nothing in event viewer.
Tried to update chipset drivers, didn't help.


My System SpecsSystem Spec
20 Jun 2017   #2

Windows 7 HP 64

Open Control Panel\All Control Panel Items\Power Options and see if the power plan shuts down the USB.
Open Services and look if the scanner doesn't have service tab.
My System SpecsSystem Spec

 Problem with AVA6 Plus scanner

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