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Windows 7: After Reboot keyboard & mouse not working

06 Jul 2017   #1
osrootofos

Windows 7 64bit
 
 
After Reboot keyboard & mouse not working

Hi Everyone

I am installing windows 7 Ultimate 64bit on my asus crosshair vi hero every things works fine until the end of the installation the USB keyboard & mouse stop working and it reboots finishing the installation asking to choose the user name but as both keyboard and mouse not working i am unable to finish the final steps.

No PS/2 port
I have disabled fast boot
tried both USB 2 & USB 3 stick on both ports


My System SpecsSystem Spec
.
06 Jul 2017   #2
Megahertz07

Windows 7 HP 64
 
 

To get to the point to choose the user name you must have had to add USB 3 drivers to the installation disk. Didn't you?
The problem is that the programs that does it only add the USB 3 drivers to the installation wizard but doesn't to the installed windows.
Create a Windows 7 USB flash installation with new drives for new MB's - Windows 7 Help Forums
I see that your MB has USB 2.0 at the back. Did you tried to attach the keyboard and mouse to them?
My System SpecsSystem Spec
06 Jul 2017   #3
osrootofos

Windows 7 64bit
 
 

Thanks for the reply

Yes connected mouse and Keyboard to USB2 port also tried alternate ports
nothing worked

what i can understand that during the installation steps

Copying files
expanding files
installing features
installing updates <<<< till this step everything works fine
completing installation <<<at this step ( num lock) light goes off and mouse not working

after this system reboot and ask to "choose user name" both keyboard and mouse not working so i cannot finish the installation

basically USB driver issue

i also tried attaching other USB2 keyboard's (3 different USB2 keyboard to USB2 ports available)

Please help.

Thanks
My System SpecsSystem Spec
.

07 Jul 2017   #4
Megahertz07

Windows 7 HP 64
 
 

You didn't answer my question: Did you use a program to add USB 3.0 drivers to the installation disk?
Did you read my tutorial? Create a Windows 7 USB flash installation with new drives for new MB's - Windows 7 Help Forums
My System SpecsSystem Spec
Reply

 After Reboot keyboard & mouse not working




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