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Windows 7: USB Ports not working?

31 Aug 2017   #1
00kazuto

Windows 7 Professional 64-bit SP1
 
 
USB Ports not working?

So im having some issue with some usb ports on my pc, some work perfectly fine while others just work when a flashdrive is installed and won't work with anything else (usb cables for instant) others wont work with anything? Any help?


My System SpecsSystem Spec
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01 Sep 2017   #2
Megahertz07

Windows 7 HP 64
 
 

- Open device manager and look for any yellow alert. If you find any, try to update or install the driver.
- Long USB cables are not recommended as they can not work. The short they are, better they work.
My System SpecsSystem Spec
01 Sep 2017   #3
00kazuto

Windows 7 Professional 64-bit SP1
 
 

So I opened device manager and noticed two yellow alerts. One next to Universal Serial Bus (USB) Controller and the other next to Unknown Device both under the Other Devices tab. I tried updating them both but neither was able to update saying it couldn't find any drivers to update them :/
My System SpecsSystem Spec
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01 Sep 2017   #4
Megahertz07

Windows 7 HP 64
 
 

You have two missing drivers.
Open device manager, right click on the device (with the alert) - Properties - Details tab - Hardware Ids.
Copy the fist line and paste it over here. Should be like PCI\VEN_8086&DEV_A12F&SUBSYS_50071458&REV_31
My System SpecsSystem Spec
02 Sep 2017   #5
00kazuto

Windows 7 Professional 64-bit SP1
 
 

Alright the USB Controller one is
PCI\VEN_8086&DEV_1E31&SUBSYS_84CA1043&REV_04
and the one that says unknown device is
USB\ASMEDIAROOT_Hub&VID1B21&PID1042&VER0001001600410003
My System SpecsSystem Spec
02 Sep 2017   #6
Megahertz07

Windows 7 HP 64
 
 

Install these drivers and check for other yellow alerts.
My System SpecsSystem Spec
03 Sep 2017   #7
00kazuto

Windows 7 Professional 64-bit SP1
 
 

Alright so I installed them and there is not longer any yellow alerts but the usb port still doesn't work. The port seems to work now but is kinda glitchy and sometimes I have to try pulling a cable or usb in diffrent orders or just keep trying to plug it in and hope it work.
My System SpecsSystem Spec
03 Sep 2017   #8
Megahertz07

Windows 7 HP 64
 
 

Did you reboot after the drivers installation?
open a cmd window and type:
sfc /scannow
My System SpecsSystem Spec
04 Sep 2017   #9
00kazuto

Windows 7 Professional 64-bit SP1
 
 

Yes I did restart after I installed the two drivers and im doing the scan now thingy right now
My System SpecsSystem Spec
05 Sep 2017   #10
00kazuto

Windows 7 Professional 64-bit SP1
 
 

My bad forgot to report back but I ran the sfc /scannow and nothing significant happened?
My System SpecsSystem Spec
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 USB Ports not working?




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