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Windows 7: External HDD spins, no light, not recognizable by OS

30 Sep 2017   #1
bascaster

Windows 10
 
 
External HDD spins, no light, not recognizable by OS

I've been using my 2TB Seagate external hard drive without problems so far. Today I connected it to the computer and it no longer worked. You can hear it spin, but the blue light doesn't work, and even though you can't use it, in device manager it is still recognized.
I used Partition Wizard and it shows a black bar stating "Bad disk". I tried several different things, then I disassembled it to use it as a SATA drive, same thing.
I'm now trying Seatools "Fix all", and it looks like it's stuck at 10%.
In Partition Wizard I tried to use the Partition recovery tool but it takes forever, literally. I left it running for an hour and it still said 0%.
I tried to use Power data recovery but it doesn't detect the drive.

I would really like to recover the information inside it. What else can I do?


My System SpecsSystem Spec
.
01 Oct 2017   #2
Megahertz07

Windows 7 HP 64
 
 

Welcome to the Forum.

Seems to me that your drive is dead.
As it's connected to a SATA port, does BIOS recognize the drive?
My System SpecsSystem Spec
02 Oct 2017   #3
bascaster

Windows 10
 
 

Yes, it does recognize it. That's the strangest thing. Even SeaTools recognizes it. Can it be that the information is OK but something in the circuit fried? If so, would replacing the circuit with a new one be a good bet?
My System SpecsSystem Spec
.

02 Oct 2017   #4
Megahertz07

Windows 7 HP 64
 
 

There are two kinds of HDD problems that makes it unusable. Electronic and mechanical.
It doesn't seems to be electronic as it is recognized by BIOS and by programs.
Mechanical makes it unrecoverable.
Did it had an impact, even from falling from vertical to horizontal when running?
My System SpecsSystem Spec
02 Oct 2017   #5
jumanji

Windows 7 Home Premium 32 bit
 
 

Hi bascaster,

I don't think I can do any better than what Megahertz07 has done/said thus far. Nevertheless, I would like you to do/answer the following:

1. Are you on Windows 10? Then why didn't you post your prob in 10 Forum?( There are some very good and knowledgeable members there well-versed in Windows 10. I do enter there if I have time and am convinced that it is not a Windows 10 problem and me poking my nose in is appropriate :) . It is always better to post your problems with Windows 10 machine there)

2. Now that you have it directly connected to your Motherboard, post a screenshot of Windows Disk Management.

3. Post a screenshot of how your drive appears in Partition Wizard. ( For your information you cannot run the Partition Recovery Wizard in the latest version of Partition Wizard Free. It is not free )
My System SpecsSystem Spec
02 Oct 2017   #6
bascaster

Windows 10
 
 

Thanks for your replies! I'll elaborate a bit more. I've had this drive for let's say 3-4 months. It's been used just a few times, no more than 20 or so I would say.
I plugged it on the computer and the blue light started to blink as usual, but nothing happened. So I clicked on "Safely remove..." and it didn't do anything. I unplugged it the same and when I connected it back it didn't have any lights, but it's detected if I remember correctly as a "USB mass storage device" instead of the real name.
It hasn't fallen, it wasn't hit by anything, the only thing I can think of is removing it without it having responded to "safely remove...".

Reason why I'm stating Windows 10 is because I was able to put it on a Windows 10 computer with Partition Wizard (full version) to try that, but I removed it because it was kind of a favor and I didn't think it was going anywhere. Sadly I can't take screenshots of that because I don't have it on that computer anymore. Problem is the same with either Windows 10 or 7. So I tried in my laptop with EaseUS Partition Master and left it running for 40+ hours without success. And that was the "short" test.

Connecting it with the SATA or USB cable shows the same problems, so I will try to post screenshots of whatever I can from my laptop. Just to win some time in Device Manager it's shown as Seagate Expansion USB Device and it says it's working properly. In Partition Wizard it had a black bar stating "Bad Disk".
In Disk Management a popup shows stating "You must initialize a disk before Logical Disk Manager can access it". I read somewhere that would wipe all data, so I guess that would make any recovery even worse and I didn't do it. Should I?
My System SpecsSystem Spec
02 Oct 2017   #7
bascaster

Windows 10
 
 

Please delete this, I thought my message was deleted and I re-wrote it
My System SpecsSystem Spec
02 Oct 2017   #8
jumanji

Windows 7 Home Premium 32 bit
 
 

1. Please put in your system specs ( complete) and not someone else's system. If you had tried it on someone else's system ( no bar on it), you can mention it so in your post.

2. Where is that HDD located now? Inside its original enclosure?

3. Take your own time to post the screenshots - no probs, and I may also take my own time , taking into consideration the different day/night cycle and circadian rhythms :) .

4. Explain clearly what happens when you open Windows Disk Management. Do you still get the message the disk needs to be initialised?

5. Partition Wizard: Download and install MiniTool Partition Wizard Free 9.1 Date released: 11 Aug 2015 (2 years ago) from MiniTool Partition Wizard Free 10.2.2 Download for Windows / Old Versions / FileHorse.com and post the first screen that appears as soon as you launch it.
My System SpecsSystem Spec
02 Oct 2017   #9
Megahertz07

Windows 7 HP 64
 
 

- Stop trying to fix it.
- Work on it on only one computer. If you're working now with a laptop, put the disk back to its own case.
- Jumanji is the disk guru. If there is any chance to have your disk working again, FOLLOW his instructions step by step.
- Open disk manager, expand the columns so we can read them and with the sniping tool take a FULL screen snapshot. Post the image here as an attachment. Use the paper clip - Browse to the file - upload
- Do the same with MiniTool Partition Wizard Free 9.1 fist screen.
My System SpecsSystem Spec
02 Oct 2017   #10
bascaster

Windows 10
 
 

1) Okay, here are my specs:

- Samsung Laptop RF510
- CPU Intel Core i5 M460
- 4 GB RAM
- Windows 7 Home Premium Service Pack 1 64-bit
- 500 GB Toshiba HDD

2) The disk model is SEAGATE EXPANSION 2TB
The disk is now located on the outside, without the enclosure, with the "adapter" from SATA to USB that comes with it. Should I put it back in the enclosure? Perhaps for further testing I can put it in another Desktop Computer again.

3) I have them and here they are:

This is Disk management when it starts

External HDD spins, no light, not recognizable by OS-diskmgmt0.jpg

Then after cancel

External HDD spins, no light, not recognizable by OS-diskmgmt.jpg

This is Device Manager, just in case

External HDD spins, no light, not recognizable by OS-devicmgr.jpg

This is Partition Wizard

External HDD spins, no light, not recognizable by OS-pwz.jpg

4 and 5) I think 3 covers it all. Please tell me if you need more information and thanks again for your time!


Attached Thumbnails
External HDD spins, no light, not recognizable by OS-diskmgmt.jpg   External HDD spins, no light, not recognizable by OS-devicmgr.jpg   External HDD spins, no light, not recognizable by OS-pwz.jpg  
Attached Images
External HDD spins, no light, not recognizable by OS-diskmgmt0.jpg 
My System SpecsSystem Spec
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 External HDD spins, no light, not recognizable by OS




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