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Windows 7: Mousepad and keyboard not responding on login screen

28 Nov 2017   #11
Configuration

Windows 10 Professional x64
 
 

At the moment, I can't perform any of those actions because even in Safe mode windows is super slow. The cursor moves just fine but the taskbar and desktop interface don't respond to the clicks and just stays hanging very badly. I think I've been hit by a very bad malware/virus because earlier I found out that windows defender (virus scanner) got disabled for some reason and I had to go into the registry to get it fixed. I've ran malware bytes like 3/4 times, Windows defender aswell and it detected nothing. So if these programs don't detect anything then either this is a super virus or the faulty drivers are messing up the system which makes it freeze.

It happens 3/4 minutes after start-up, this is very bad. A few hours ago it was just working fine.


My System SpecsSystem Spec
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28 Nov 2017   #12
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Go here, and create a Windows Defender Offline CD:

https://support.microsoft.com/en-us/...-protect-my-pc

Boot the computer with WDO, and then do a scan with it. If you have malware, WDO can often find it and get rid of it. It scans pre-WIndows, so it can get stuff that is buried deep within Windows.

Be patient. Sometimes WDO takes a while.
My System SpecsSystem Spec
28 Nov 2017   #13
Configuration

Windows 10 Professional x64
 
 

Quote   Quote: Originally Posted by mrjimphelps View Post
Go here, and create a Windows Defender Offline CD:

https://support.microsoft.com/en-us/...-protect-my-pc

Boot the computer with WDO, and then do a scan with it. If you have malware, WDO can often find it and get rid of it. It scans pre-WIndows, so it can get stuff that is buried deep within Windows.

Be patient. Sometimes WDO takes a while.
The scan detect nothing, I have spotted another driver with the yellow exclamation mark behind it 'VMware VMCI Host Device'. It might be the cause of all these problems, reinstalling the driver has not worked so far so I might delete the driver aswell since disabling it didn't do the trick.
My System SpecsSystem Spec
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28 Nov 2017   #14
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

To make sure your hardware is good, make a Linux Live DVD, and boot with it. Nothing will be written to your hard drive by doing this, but you will be in a fully operational copy of Linux, and you can test your mouse, keyboard, etc. If everything works correctly in Linux, then the problem is with Windows.

Go here and get the correct version of xfce (either 32-bit or 64-bit), then create a DVD from the ISO that you download:

Editions for Linux Mint 18.2 "Sonya" - Linux Mint

Boot with the DVD, then test your hardware.
My System SpecsSystem Spec
29 Nov 2017   #15
Configuration

Windows 10 Professional x64
 
 

The hardware is fine, the touchpad even works on the startup repair and BIOS. It's a windows issue.
My System SpecsSystem Spec
29 Nov 2017   #16
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Perhaps it is time to do a repair install or a clean install of Windows. I haven't had any experience with a repair install, but I've done lots of clean installs. The one thing I will tell you: before doing a clean install, make sure you have the ability to reinstall all of the software that you currently have installed -- license codes/keys, original disks, etc. Also, make sure you have copied all of your data off of the computer, because "a clean install will erase it all".

It would be a good idea to download a copy of your network adapter driver before doing this. Once you have done a clean install, you will need a way to get your network adapter working again, so that you can get on the internet with this computer.
My System SpecsSystem Spec
29 Nov 2017   #17
Configuration

Windows 10 Professional x64
 
 

Quote   Quote: Originally Posted by mrjimphelps View Post
Perhaps it is time to do a repair install or a clean install of Windows. I haven't had any experience with a repair install, but I've done lots of clean installs. The one thing I will tell you: before doing a clean install, make sure you have the ability to reinstall all of the software that you currently have installed -- license codes/keys, original disks, etc. Also, make sure you have copied all of your data off of the computer, because "a clean install will erase it all".

It would be a good idea to download a copy of your network adapter driver before doing this. Once you have done a clean install, you will need a way to get your network adapter working again, so that you can get on the internet with this computer.
I've tried a Windows 10 USB to upgrade and remove windows 7 it gave me a bluescreen only after the loading logo .
My System SpecsSystem Spec
29 Nov 2017   #18
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

You need to do a clean install of Windows 7, not an upgrade to Windows 10. Even if the W10 upgrade is a clean install of W10, your computer may not be 100% compatible with Windows 10.
My System SpecsSystem Spec
29 Nov 2017   #19
Configuration

Windows 10 Professional x64
 
 

Quote   Quote: Originally Posted by mrjimphelps View Post
You need to do a clean install of Windows 7, not an upgrade to Windows 10. Even if the W10 upgrade is a clean install of W10, your computer may not be 100% compatible with Windows 10.
I was stupid enough not to backup my data. Is there away to do this without losing my data?
My System SpecsSystem Spec
29 Nov 2017   #20
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Is there a reason not to backup your data now? It should still be there, if all you did was upgrade from 7 to 10.

Having said that, there are two ways to keep your data when you do a clean install of Windows 7:
1. Do a custom install, and then select the option that overwrites only the Windows folder.
2. Install Windows 7 on a new hard drive. Obviously doing it this way will leave your data untouched on the old hard drive.

If you install Windows 7 on a new hard drive, you could then install Macrium Reflect Free, and create a Macrium Emergency Boot Disk. Once you have done that, power down, remove the new hard drive, and reinstall the old hard drive. Now boot with the Macrium Emergency Boot Disk. You can now backup your old hard drive to an external hard drive.

After doing that, remove the Macrium Emergency Disk, power down, install the new drive, and then reboot the computer. You can now copy the data from the old drive to the new drive.

Now power down and remove the old hard drive. You now have a good backup of the old hard drive, plus you have the old hard drive itself with all of the data still on it. Put the old hard drive in a static bag and store it in a safe place, in case you ever need it in the future.
My System SpecsSystem Spec
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 Mousepad and keyboard not responding on login screen




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