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Windows 7: Mousepad and keyboard not responding on login screen

27 Nov 2017   #1
Configuration

Windows 10 Professional x64
 
 
Mousepad and keyboard not responding on login screen

It all started yesterday when I came from work and turned on my laptop, Windows was super slow and got a message that my firewall and avast was disabled.
I booted in Safe mode (my mouse and keyboard were working fine at that time) enabled my firewall and uninstalled avast. However even on safe mode windows was freezing so I had to restart the computer. I decided to give it a rest for the night and went to bed.

The next morning I find out my keyboard and mousepad stopped working on the login screen. I tried to see if it would work on safe mode but it doesn't. The only time where my mouse and keyboard does work is on the BIOS and startup repair. (Legacy USB enabled on the bios)

I've tried system restore but somehow all the restore points have vanished that I used like two days ago.

So I am basically stuck with no on clue what to do now.


My System SpecsSystem Spec
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27 Nov 2017   #2
samuria

win 8 32 bit
 
 

Welcome to the forum. Have you got an external keyboard you could try?
My System SpecsSystem Spec
27 Nov 2017   #3
Configuration

Windows 10 Professional x64
 
 

I just tried an external keyboard and Windows is not responding to the input.
My System SpecsSystem Spec
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28 Nov 2017   #4
Configuration

Windows 10 Professional x64
 
 

Update: The external mouse works so I am able to log into the admins account, keyboard still doesn't work.
Update2: Yellow exclamation mark on the driver of the mousepad and keyboard.
My System SpecsSystem Spec
28 Nov 2017   #5
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Go to the listing for the keyboard (not the mouse) where the yellow exclamation mark is, right click on the keyboard listing, and choose Uninstall.

After doing that, right click on the top item in the tree and choose "scan for hardware devices" (or something like that). It should find your keyboard and reinstall the keyboard driver. If it doesn't find the keyboard, unplug the keyboard, wait a minute, then plug the keyboard in again. This should reinstall the keyboard driver.

Next, go to control panel / power settings, and make sure that when you push the power button, it turns the computer off (not sleep or hibernate). The reason for this is in case you need to power the computer off and on, to reset it. There needs to be a way other than with the mouse to make the computer actually shut down, not hibernate.

Next, go to the listing for the mouse which has the yellow triangle. Right click on it, and choose Uninstall. Wait a minute, unplug your mouse, wait a minute, and then plug in your mouse. This should reinstall the mouse driver.
My System SpecsSystem Spec
28 Nov 2017   #6
Configuration

Windows 10 Professional x64
 
 

I've re-plugged the keyboard and that worked, it functions fine now. For the mouse, I can't unplug that since it's installed on the laptop itself. I've deleted the driver earlier in an attempt to fix it so not sure how to get it back reinstalled.
My System SpecsSystem Spec
28 Nov 2017   #7
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Plug in an external mouse, right click on the top item in the tree, and choose "scan for hardware devices" (or something like that). It should find your mouse and reinstall the mouse driver.
My System SpecsSystem Spec
28 Nov 2017   #8
Configuration

Windows 10 Professional x64
 
 

Quote   Quote: Originally Posted by mrjimphelps View Post
Plug in an external mouse, right click on the top item in the tree, and choose "scan for hardware devices" (or something like that). It should find your mouse and reinstall the mouse driver.
Ok, it doesn't seem to be finding the hardware at all.
Update: Trying to install the driver from the internet manually didn't work aswell, says the installation failed.
My System SpecsSystem Spec
28 Nov 2017   #9
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Try going into Safe Mode with Networking, to see if you can install the mouse from there.

If unsuccessful, then while in Safe Mode, run MSCONFIG, go to the Services tab, and check the box which says "Hide all Microsoft services". This will show only the non-Microsoft services. Now disable all of the non-Microsoft services. Reboot into normal mode.

If this got your mouse working, or made it possible to install your mouse, then go into MSCONFIG and reenable all of the non-Microsoft services. Your mouse should still work. If reenabling the non-Microsoft services killed the mouse, then disable them and reenable them one at a time, with a reboot after each reenable, to see which one kills the mouse.
My System SpecsSystem Spec
28 Nov 2017   #10
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote   Quote: Originally Posted by Configuration View Post
Ok, it doesn't seem to be finding the hardware at all.
Update: Trying to install the driver from the internet manually didn't work aswell, says the installation failed.
You will need to disable the touch pad with an external mouse. This Dell website might help you:

Disabling or Enabling the Touchpad on a Dell Notebook | Dell Australia
My System SpecsSystem Spec
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 Mousepad and keyboard not responding on login screen




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