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Windows 7: Computer wont let me use USB headset as Default Audio device

01 Dec 2017   #11

Windows 10 Pro x64 x3, Ubuntu

Manual does not mention Drivers


looks like it could just be a standard convertor using software assumed to be present in PC, does this headset support Windows 7?
There have been some advances in USB technology since the release of Windows 7 - which may be a cause of your issue - Not likely but possible

PDF Manual linked to appears to show Windows 7 dialogue boxes so should be OK

Are your USB ports working Correctly? - plug in other devices to test

Have you tried plugging into the green speaker out socket? - Is this active and working? - If you use this method you should not need to change the output from standard but will not get the fancy artificial sound modes

My System SpecsSystem Spec
01 Dec 2017   #12

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Yes, they do support windows 7. My ports are working normally, I have plugged my keyboard and mouse plugged in via usb.
the green socket does work; It gives my monitor its sound
My System SpecsSystem Spec
01 Dec 2017   #13

Windows 10 Pro x64 x3, Ubuntu

Try disconnecting the monitor connector from the Green socket and plug in the headset directly, (this will probably not be 100% compatible PCs have separate MIC & Headphone Jacks Your Headset has a dual purpose Jack for Mic and Sound so will be longer than standard but should give some sound out in one or the other speakers - If you get something that it could be a fault with the adaptor (could also plug headset into a smartphone to test as these have the correct socket)

If you do not see an additional option in the control panel sound applet when you plug in the box to the USB then you could have a faulty box

Check the exact instructions in the PDF in the Link I provided or direct one below


My System SpecsSystem Spec

01 Dec 2017   #14

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Ok mate now to find that Realtek device please read this and follow
Using HW Info
You can test the volts on the PSU with HW Info < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 5 - 5.25v
3.3v = 3.135 3 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info,3061.html (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

Sorry about the font something has not gone quite right but follow PART B: and open up see my pic for what you are looking for

In my pic is the device in this machine we need to get the details of the device in yours

Attached Thumbnails
Computer wont let me use USB headset as Default Audio device-hwx.png  
My System SpecsSystem Spec
01 Dec 2017   #15
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Folks, this might be helpful. Basic specs of the motherboard.

Dell 0GY6Y8 Specs

My System SpecsSystem Spec
01 Dec 2017   #16

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Good find j=Jck I just want to see the Realtek model to move on that driver and the HW Info should show that up as in my pic.
My System SpecsSystem Spec
05 Dec 2017   #17

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Okay Barman, the green socket works just fine. Plugged my headset in and the audio came in clear, mic didn't work (obviously)

Australia I have no idea how to do part A, but I did find the screen you pointed out here:Computer wont let me use USB headset as Default Audio device-audio.jpg

My System SpecsSystem Spec
06 Dec 2017   #18

Windows 7 pro 64-bit sp 1

USB headphones create their own "card" and therefore require their own drivers. It is completely different from an onboard card. It literally adds another device to the system. To the OP have you tried the headphones in another computer? What is the name and model number of the headphones?
My System SpecsSystem Spec
14 Dec 2017   #19

Windows 7 Ultimate x64

Yes OP you most probably need to download dedicated drivers, what is the headphones brand and model?
My System SpecsSystem Spec
15 Dec 2017   #20

7 Pro x64, 10 Pro x64

OP already stated they have a Cloud 2 and it uses an on-board dac. This firmware update is for PS4 compatibility but perhaps update it anyway to make sure you have not missed another crucial one.

HSCP Firmware update | HyperX (Make sure you do really have a Cloud 2 before installing that, KHX-HSCP-xx)
My System SpecsSystem Spec

 Computer wont let me use USB headset as Default Audio device

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