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Windows 7: Unable to find my bluetooth device

07 Dec 2017   #1

Windows 7 Professional 64-bit SP1
Unable to find my bluetooth device

Hi guys,

Recently i wanted to use my bluetooth keyboard on my laptop, and i cannot find my bluetooth keyboard under "add a device"
went online and tried this (Bluetooth doesn't find devices Solved - Page 2 - Windows 7 Help Forums)
It still wont work, please advise


My System SpecsSystem Spec
08 Dec 2017   #2

Windows 7 Professional 64 bit

Hmm...I don't know, but sure you checked the Microsoft support website?
Maybe you can find something here:
My System SpecsSystem Spec
08 Dec 2017   #3

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

My System SpecsSystem Spec

08 Dec 2017   #4

Windows 7 Professional 64-bit SP1


thanks, roy, I installed it and then I restarted my laptop, it then start to install some drivers(pic2)
After that I tried to pair my Bluetooth keyboard, still cannot find it(pic1)
I tried with my android phone, iPad and a win10 computer, it can connect the keyboard.
Please assist me, thanks


Attached Thumbnails
Unable to find my bluetooth device-pic2.jpg  
Attached Images
Unable to find my bluetooth device-pic1.jpg 
My System SpecsSystem Spec

 Unable to find my bluetooth device

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